Articles
Tag: cxm
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How to Prevent UX Workers From Quitting
Solving one issue can clear up so many of the problems user experience practitioners have on the job.
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Design Ecommerce Experiences to Handle Increasing Demand
Extensive delays, bad customer experiences, and millions in revenue lost — these are the very real consequences of having an unprepared ecommerce platform.
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Sitecore Updates DXP, Commerce Platforms, Drift Launches Prospector and More News
Sitecore came out with a big release last week, updating its digital experience platform and its commerce offering, Drift launches Prospector and more CX news.
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Written, Audio, or Visual: What Type of Content Should Your Business Create?
We’ve asked marketing experts which types of content brands should create and how they can formulate an effective content strategy.
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5 Things to Look for in a Social Media Manager
Social media attracts people from all generations and a great social media manager can help you better reach them. Here are some things to look for.
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4 Essentials for Building Loyalty in the Post-Pandemic Banking Market
Banks must be prepared to offer an experience that meets customers not only where they are but where they want to be.
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Preparing for a Holiday Shopping Season Like No Other
We’re headed toward a holiday shopping season unlike any we’ve experienced, and we need to start thinking now about making adjustments.
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Why Behavioral Data Is the New Focus Group
How can companies get a picture of what their customers want without relying solely on in-person or remote focus groups?
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Up Your UX Proficiency in These Areas
There is a disconnect between people who are graduating from UX educational programs and the senior leaders and managers assessing them.
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What Do Businesses Need in an Ecommerce Platform Today?
Easy integrations, fraud protection, secure online payment options, social selling: just a few of the things to look for in an ecommerce platform.
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Customers Expect Convenience and Safety: Will Brands Deliver?
The best way to meet customer expectations is to listen to them and understand what they are expecting, now and in the future.
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Want to Improve Your Selling Performance? Focus on Outcomes
Five things you can start doing today to improve your sales performance with an outcomes-based approach.
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SAP to Take Qualtrics Public, Adobe Updates Personalization, Commerce and More News
Adobe enhances its personalization software and updated Magento Commerce, Sprinklr introduces Sandbox, Copilot Launches Automated CX platform and other CX news.
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The Psychology Behind Custom Product Purchases
Custom products are nothing new, but ecommerce firms are discovering the additional revenue potential that can be generated from online product customization.
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