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The recently release v9.2 of Hyland Software’s (news, site) enterprise content management system continues the development of solutions both on-premise and SaaS and focuses this time on users that work remotely but still need full access to the OnBase ECM suite.

While Hyland has made no bones about how loved-up it is with the healthcare industry, this new release with over 850 add-ons and enhancements should appeal to any vertical that has a lot of people on the road or those that are spread out across wide, disparate geographical areas.

While the bottom online for its ECM OnBase is the provision of integrated document management, business process management and records management in a single application, the mobility and integration with Outlook should also be of benefit to many outside the health sector.

Hyland’s OnBase

OnBase is integrated Document Management and Workflow software that enables users to manage and optimize complex business processes as well as pick and choose what functionality they actually want to deploy.

In doing this, users can align critical content with core processes and business applications, as well as track, expedite and interlink information streams throughout the enterprise.

It also supports advanced features such as alternate routing logic, automatic criteria calculation, simultaneous notification and load balancing. Its API functionality enables integration with core legacy systems.

OnBase v9.2

While users in general seem happy with OnBase itself, they appear to have been looking for more flexibility, or mobility, with this upgrade.

The result of feedback from its 9000+ customers, and 40 man-years building and testing, OnBase 9.2 comes with a full-featured offline client, mobile workflow for BlackBerry and workflow integration with Microsoft Outlook.

Amongst the functions that are likely to be key with v9.2 are:

  • Offline Client: Enables users work with the ECM from a remote location even if there is no internet access. Users will be able to enter notes, scan documents and fill out forms, all of which will be synchronized once they reconnect.
  • BlackBerry workflow: A secure connection enables users continue accessing and using the workflow functions through their BlackBerry. Hyland gives the example of someone on the road who needs to access purchase orders immediately, with the ability to change them if necessary.
  • Document Transfer: For geographically distant enterprise locations of the same company, this enables seamless transfer and sharing of documents in real time.
  • Microsoft Outlook Workflow integration: Enables users to interact with specific workflows, like accounts payable, through the Outlook interface, which they can now do without leaving Outlook.
  • Medical Records Manager Workflow integration: Specifically for the healthcare vertical it creates workflows for health relegated tasks like the transfer of patient files from one point to another via a different stop-off point. The emphasis here appears to be efficiency and speed.

Hyland 2010

Hyland hasn’t said much about future plans, for either OnBase or the company as a whole but following the recent acquisition of eWebHeath it cited acquisitions as being a core element of its current good fortunes.

Over the past months its activity in this sector has been substantial including:

  • Acquisition of Valdo Data Systems, a provider of document management, imaging, workflow and health information management (HIM) integration solutions.
  • Certification of OnBase for use the Federal Recovery Audit Contractor, which identifies and recovers improper Medicare payments paid to healthcare providers.
  • Release of new products that enhance MEDITECH software.

While the current upgrade is not even a full point release it does add easy mobility to its list of features and in doing so is likely to appeal to a wider customer base than previously. Let’s see what happens.