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Business Leaders CX Report: What’s Working and What’s Not in AI-Driven CX
A handful of experts helped us kick off our enterprise collaboration party this week. It's going to be a month-long extravaganza, but in case you blinked and missed a second of blastoff, here's a quick recap:
- When Should Management Push Enterprise 2.0 Adoption? Hutch Carpenter, VP of Product for Spigit (news, site), wrote this post after the Boston Enterprise 2.0 conference. In addition to offering his own opinions about adoption, he contrasts those of IBM’s Rawn Shah and Paula Thornton.
- What Buyers of Enterprise 2.0 Solutions Need to Consider Before Making a Purchase. Enterprise collaboration tools are becoming all the rage these days. But before you head off to the store to buy the latest and greatest, here are a few things to consider depending on if you are a large, enterprise organization, or a small-mid sized business.
- Enterprise Collaboration: It's About the Culture, Stupid. Two heads are better than one. That's the given wisdom — and what most of us believe. But if as individuals we understand the importance of collaboration, then why do organizations have such a difficult time fostering it within their own employees?
- Collaborative Culture, or the Real Enterprise 2.0. The "real" Enterprise 2.0 is not a technology or marketing plan, but the reinvention of the enterprise itself. It's a rethinking of the structure, process, culture and even, in some cases, the very purpose of the enterprise.
- The Value of Social Media for GRC Professionals. If you think a GRC professional can't benefit from social media, think again.
- Collaboration – If it Were That Easy We Would all Do It – Well. Collaboration is not new to business, but the recent advent of Web 2.0 and Enterprise 2.0 tools and technologies have changed the collaborative abilities and scale of distributed collaboration for the enterprise. Whether it’s because the “World is Flat” or you want to tap the “Wisdom of Crowds,” collaboration, we are told should be a part of your business strategy.
- Three Things to Consider in Your Enterprise Collaboration Strategy. Many organizations are planning or are already in the middle of deploying collaboration technology to their global organization. Before you go much further, ask yourself if you've identified these three elements of your collaboration strategy.
- Perspectives: How CMS Fits in an Enterprise Collaboration Environment. After exploring how content management systems fit into the Knowledge Management ecosystem, let's have a look at how to approach enterprise collaboration when thinking about a new Web CMS or Enterprise CMS implementation, or vice versa.