#ARMA09: Records Management in a Web 2.0 World

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Business and government use of the World Wide Web is expanding exponentially, said Dr. Timothy P. O’Keefe, Ph.D., Associate Professor of Information Systems and Chair, University of North Dakota to the audience at the ARMA International Conference. He emphasized the need for leadership and collaboration between records management professionals and IT professionals.

Some see Web 2.0 as the solution to all information management problems. Some have suggested Web 2.0 will result in the death of records management as a discipline. O’Keefe stated the Web 2.0 explosion could lead to the change in title from records managers to content managers as a “record” is identifiable by what’s in it rather than the format of it.

O’Keefe pointed out that the use of Web 2.0 must be managed by somebody. The term “Web 2.0” was first used only five years ago. It is still new to the records and information management industry. Therefore, according to O’Keefe, it is necessary to stay ahead of the curve.

Records manager run a huge risk of being seen as irrelevant if they don’t provide leadership in harnessing Web 2.0. There is a strong need, continued O’Keefe, to develop and provide sanctioned options for employees, develop workable oversight approaches, and collaborate with records managers and legal within your own organization.

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An organization needs to establish policies as to what types of sites are approved and which sites and activities are prohibited – this can be easily done, according to O’Keefe, by putting appropriate web filters and web proxies in place.

In conclusion, O’Keefe stressed the need for records managers and IT to have more control over content to ensure that organizational information gets integrated into backup and archiving systems

About the author

Barb Mosher Zinck

Barb worked for CMSWire from November 2007 through October 2013. She has over 10 years’ experience as an IT solutions architect focusing on content management and enterprise collaboration.