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ECM Maturity Model Grows to v2, Adds More Community Feedback

2 minute read
Irina Guseva avatar

A little over a year ago, the ECM Maturity Model (ECM3) version 1 saw the light of day. The goal was (and still is) to tame Enterprise Content Management challenges in a step-by-step fashion and have a prescriptively descriptive framework to help organizations assess their own levels of maturity.

In version 2, more community feedback was included, and the doors are still open if you want to contribute your thoughts.

Refresher on ECM3

The players behind ECM3 are Wipro, TheReal Story Group (formerly CMS Watch), Smigiel Consulting Group andHartman Communicatie. They are referred to as the Project Leaders of theMaturity Model's "Guiding Consortium."

This model is split into13 different Maturity Dimensions -- from findability and usability tore-use and business expertise -- across three groups: Human, Informationand Systems.

maturity dimensions.jpg

There are five levels of ECM maturity:

  1. Unmanaged
  2. Incipient
  3. Formative
  4. Operational
  5. Pro-Active

Why Measuring ECM Maturity Matters

According to the model,“maturity” could reflect many different dimensions:

Learning Opportunities

  • the expansion ofa CMS from one department to enterprise-wide
  • the completeness of thedocument management lifecycle
  • organizationalawareness of the ECM business value
  • or the volume of content managedsuccessfully in your Enterprise CMS

Huge projects (like anEnterprise CMS implementation and day-to-day living with it afterdeployment) are not an easy task, as they affect manypoints/processes/departments in the organization. The idea of this modelis to understand where you are right now and what are the areas forimprovement.

And if you find high levels of frustrations in yourECM world, the framework can help in putting together a roadmap withkey activities (such as developing a strategy and establishingexecutive ownership) to get you in a better shape and onto the nextmaturity level.

It's a good reminder to remember that in order for ECMto be effective a mix of thought-through strategies, appropriatetechnologies, established governance and practices is needed.

Todownload the free paper and/or to participate in the model development,head over to www.ecm3.org.