Feature
Research Report
The 2026 State of CX Outsourcing

Enterprise Content Management (ECM) has become a strategic imperative for most organizations. Businesses have seen a huge explosion of structured and unstructured information over the last several years that includes documents, e-mail messages, voice mail, and video. A recent study by Accenture shows that more content will be created in the next two years than in the entire previous history of humankind. It will be critical for organizations to have a strategy to manage unstructured content through its entire life cycle—creation, management, storage, and disposal. ... Web Content Management Microsoft Web content management capabilities have been re-architected to take advantage of SharePoint foundation technologies combining both document management and Web content management. For example, teams can collaborate on a document within a document library. When the document is final, it can be published to a Web site from within the document library. Since the process uses a common workflow engine, approving Web pages will look and feel like approving any other type of content. Our Web content management capabilities also include multi-lingual support and enhanced browser-based authoring (spell check, table, and style support).Read more about Microsoft ECM. For existing Microsoft CMS customers, you might be wondering how or if you should survive the transition. Microsoft has helpfully provide a white paper entitled Designing Your MCMS 2002 Solution for Reusability.
Brice Dunwoodie is the founder and CEO of Simpler Media Group, publisher of CMSWire, Reworked and VKTR. With more than 25 years of enterprise software experience at the intersection of technology, business operations and executive-level strategy, Brice maintains a focus on clarity, evidence-based analysis, visionary thinking and practitioner relevance. His academic background spans California Polytechnic University and the University of Michigan with a focus on psychology, computer science and leadership practices. Connect with Brice Dunwoodie: