Records Management, Vignette Joins In

In the flurry of recent records management announcements, we now add Vignette to the role call. Announced late yesterday is the Vignette Records & Documents product, providing a platform that delivers compliance, risk management and business automation within a single framework. The framework handles capture, management and delivery. The Records & Documents product leverages technologies from the recent TOWER Technology acquisition. Vignette Records & Documents blends records management functionality with production capabilities and business automation. This combination allows customers to automate business processes such as loan originations, customer support requests and claim adjudications for improved efficiency, while capturing records and process audits for compliance. Vignette Records & Documents helps customers meet today's compliance obligations with highly integrated business automation. Graphical Web-based case management and configuration allow customers to implement changes to automated processes without a team of programmers. Through a rich browser interface, employees are empowered to work from anywhere, reducing costs, eliminating redundancy and increasing productivity. In addition to audit-ready automation, Vignette Records & Documents allows customers to easily capture documents and records from users' desktops, capture Web transactions, and automatically deliver documents to work areas to eliminate manual routing. Key drivers for records management are acts and regulations such as Sarbanes-Oxley, the Health Insurance Portability and Accountability Act (HIPAA), and the Gramm-Leach-Bliley Act. Vignette has also committed to support the U.K. National Archives (PRO) 2002 Functional Requirements for Electronic Records Management Systems (ERMS) and will seek the National Archives' approval of Vignette Records & Documents against the PRO 2002 ERMS requirements. "Customers require business automation for competitive advantages, as well as rely on them to meet federal compliance requirements. With Vignette's records and document management suite, we have responded to the customer and partner mandate for a powerful, effective and user-friendly platform for records and document management and their compliance and risk management initiatives," said David Shirk, senior vice president of products, strategy and worldwide marketing at Vignette.