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5 Ways to Deliver Support That Stays in Context

Nobody thought for a microsecond that HTML would be replaced, and I don't think HTML will be replaced in my lifetime. It is the single most successful document format ever devised for delivering information electronically to humans. The population of computer users has voted for it overwhelmingly. I like it, I use it, I can't see why you'd want to stop using it.I completely agree. And since we are going to keep on using HTML, it behooves us to find smarter and better ways to use it. XHTML is one of those smarter and better ways. ... Here's another idea. The emerging web services network is radically open -- not only because the messages exchanged on that network are XML, but also because the services are connected using pipelines. We can inject intermediaries into those pipelines; the intermediaries can observe and act on the messages. So we can acquire a lot of useful context, and can implement useful policy, by reading and writing what goes by on the wire. Read. Read more by Jon Udell.
Brice Dunwoodie is the founder and CEO of Simpler Media Group, publisher of CMSWire, Reworked and VKTR. With more than 25 years of enterprise software experience at the intersection of technology, business operations and executive-level strategy, Brice maintains a focus on clarity, evidence-based analysis, visionary thinking and practitioner relevance. His academic background spans California Polytechnic University and the University of Michigan with a focus on psychology, computer science and leadership practices. Connect with Brice Dunwoodie: