Feature
Research Report
The 2026 State of CX Outsourcing

Ecologists know that life is most interesting, and also most dangerous, at habitat boundaries -- where the ocean meets the shore, where the forest meets the meadow. And in the virtual world, where the private meets the public. A healthy ecosystem requires that we colonize that marginal zone. When people get hurt trying to do that -- in the right ways, for the right reasons -- we should offer them not only our condolences, but also our thanks.Thanks Joyce.
Brice Dunwoodie is the founder and CEO of Simpler Media Group, publisher of CMSWire, Reworked and VKTR. With more than 25 years of enterprise software experience at the intersection of technology, business operations and executive-level strategy, Brice maintains a focus on clarity, evidence-based analysis, visionary thinking and practitioner relevance. His academic background spans California Polytechnic University and the University of Michigan with a focus on psychology, computer science and leadership practices. Connect with Brice Dunwoodie: