Latest Call Centers Articles(Page 23)

Verint Marketing Exec Calls Kana Acquisition a Game Changer

Kana Blends Analytics Into Its Customer Engagement Suite #Connect2014

Want to Understand Your Customers? Talk to Seth Godin

How to Ensure Success in Your Customer's Journey

User Feedback: The Fuel Of The Experience Engine

iPipeline's New Platform Powered by Salesforce1

Customer Service on Stage: 3 Ways to Avoid Brand Failure [Infographic]

Salesforce's Desk.com Embeds Video in Customer Support

So Many Channels - and Customers Still Like the Phone

Omnichannel Service Takes the Whole Company

Here's How to Measure Customer Health

Note to Marketers: We're Not Waiting Any More

Meet the New 'Multimodal' Customer Service

This Tiny Restaurant Knows More than You About Customer Experience

Here are the 4 Steps to Customer Success

It's This Simple - and This Hard: Know Your Customer

What 2 Companies Rate Best in Customer Service?

8 Things You Can Learn About CX on Your Summer Vacation

Managing Services Requires Different Success Metrics

Cloud Disruption in the Call Center

Men Want Products, Women Want Help and No One Wants to Wait

Busted: 5 Common Myths Of Customer Service

Bad Time for an IPO? Don't Tell Zendesk

Yes, the Marketing Funnel is Dead #PulseConf2014

Zendesk, Genesys Form Contact Center Software Alliance

Guess What 3 Countries Offer the Best Customer Service

InContact's $48 Million Buy Targets Mid-Sized Contact Centers