Latest Customer Data Platforms Articles(Page 71)

Top Marketing Skills and Traits for 2022

Are CRM Solutions Keeping Pace With Industry Needs?

Using AI-Based CDPs to Improve the Customer Experience

4 Tips for Taming the Bias in Artificial Intelligence

Machine Learning Trends for Marketers to Watch in 2022

The 5 Customer Experience Waves You Should Be Ready to Ride in 2022

ICYMI: Taking Marketing Personalization to Next Level, Rising CX Expectations

Genesys Reaches $21B Valuation, Lytics Launches Cloud Connect, More News

Call Center Support Operations: Teams of Experts, Automation or Both?

Now's the Time to Remove Friction From Customer Experiences

How AI-Based Marketing Can Improve Customer Retention

Canadian Perspectives on Marketing, Privacy Laws and Where 2022 Will Take Us

Natural Language Processing and Conversational AI in the Call Center

When Hyper-Personalization Becomes Hyper-Creepy

Understanding Rules- vs. Intent-Based Marketing Personalization

How to Start Analyzing Before the Data Arrives

When Will Marketers Master Personalization?

4 Ways to Improve the Effectiveness of Your Voice of the Customer Initiatives

More CX Innovation and Experimentation Lessons From Hazel

Optimizely Acquires Welcome, D4t4 Updates Celebrus CDP & More News

Avoid These 4 Social Listening Pitfalls at All Costs

Why the Adoption Rate for Explainable AI in Financial Services Is Expected to Grow

How Do You Make Customer Effort Score Data Actionable?

Should You Unbundle Your CDP?

Unlocking the Power of Conscious Inspiration

4 of the Top Call Center Challenges for the Coming Year

CX Decoded Podcast: Holly O'Neill of Bank of America on the Great Pillars of CX