Feature
Digital Marketing
Why Facebook Discontinued Facebook Analytics
Feature
Digital Marketing
How Unit Tests Help Marketers Ensure Data Quality and Data Privacy
News Analysis
Digital Experience
What's Behind Sitecore's New Cloud-Native CMS Launch?
Editorial
Customer Experience
ICYMI: Are Marketers Ready for 2022? What's Behind Intuit's $12B Acquisition?
Editorial
Digital Experience
Why Voicebots Continue to Disappoint Us
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Customer Experience
How the Customer Data Platform Industry Reconfigured During COVID
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Digital Marketing
4 Lessons for Marketers From Facebook's Outage
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Customer Experience
Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Editorial
Customer Experience
Customer Experience, in the Palm of Your Customers' Hands
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Customer Experience
Data Infrastructure Company, mParticle Receives $150 Million in Series E Funding
Editorial
Customer Experience
Pandemic or Not, You Need Empathy-Driven Customer Experiences
Editorial
Customer Experience
4 Lessons From 20 Years Managing Customer Experience
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Customer Experience
How Predictive and Prescriptive Analytics Improve the Call Center Experience
Feature
Digital Marketing
Google Analytics Modeled Conversions Pick Up Where Cookies Leave Off
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Customer Experience
Qualtrics Announces Upcoming Release of Experience ID
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Customer Experience
Gushup Acquires Dotgo to Extend Conversational Messsaging Capabilities
News Analysis
Digital Marketing
What Marketers Need to Know About Intuit's $12B Acquisition of Mailchimp
Editorial
Digital Marketing
Marketers: Are You Ready for the New Crowd?
Editorial
Digital Experience
Is 2022 the Year We Get Good at Creating 1:1 Customer Experiences?
News
Customer Experience
Moz Releases SEO Tool, Blueshift Updates Customer Data Platform & More CX News
Editorial
Information Management
A Data Breach Will Happen to You: Here’s What to Do
Editorial
Digital Experience
6 Personalization Mistakes to Avoid for Better Digital Experiences
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Customer Experience
Sprinklr Announces Sprinklr Modern Care
Editorial
Digital Experience
What Is Ethical AI and Why Is It Vitally Important?
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Customer Experience
NielsenIQ Set to Acquire Rakuten Intelligence Data Impact
Feature
Digital Marketing
CMO Greatness: Skills for the Modern Marketing Leader
Editorial
Digital Experience
What Do We Mean by Personalization?