Latest Customer Service(Page 139)

The Marketplace Quadrant Puzzle: Sorting Winning Vendors From Losers

Microsoft Takes a Swipe at Salesforce with Dynamics 365 Release

To Improve the Customer Experience, We Need to Pivot

Ex-Google Exec Launches Emissary to Help Salespeople Reach Influencers

Digital Transformation's No. 1 Imperative: Bring the Customer In

How Content Drives Consistency in Customer Experience

Rethinking CX: Measuring Apps & the Quest to Improve Them

The 7 Deadly Sins of Customer Journeys

Marijuana Marketer Creates Trump AI Chatbot for Facebook (Yes, Really)

How Providers Can Help SMBs Create Better Customer Experience

What Next-Gen CRM Will Look Like: The Coming Accuracy Wave

Why Content Struggles Against Design

Strengthen Your Organizational Culture with Regular Feedback

To Capture Customer Attention, Keep it Short and Sweet

Wipro Acquires Appirio, Progress DigitalFactory Released, More News

5 Traits of Digital Workplace Leaders

Forbes Under 30 Summit Showcases Millennial Inventors, Entrepreneurs

Versium-Microsoft Partnership Brings Automated Predictive Targeting to Dynamics 365

Customer Experience Is a Year-Round Effort

Microsoft Dynamics 365 Gets AI Capabilities & A Release Date

After Hurricane Matthew, Duracell Powers Impressive CX

Empowering Women, Advancing AI & Much More at Dreamforce '16

Reinventing CX Through Self-Service & Intelligent Automation

Israeli Startup Clkim Challenges Bitly in URL Management

How to Find the Right Marketing Leader for Your Company

Salesforce Investors Question Marc Benioff's Twitter Infatuation

Salesforce Unveils My Salesforce1 & SalesforceA: Apps for a Mobile World