Latest Customer Service(Page 140)

SAP's Ann Rosenberg Talks About Innovation With a Purpose

7 Habits of Highly Effective Customer Success Teams

RedPoint Global Says New Customer Engagement Hub Solves 'Engagement Gap'

Find and Nurture the Next Generation of Digital Leaders

How Strong Leaders Avoid the Biggest Digital Transformation Mistakes

So Your Customer Wrote a Nice (or Neutral) Review: Now What?

How Gen Y Is Changing Enterprise IT by Voting With Their Feet

How an 'All In' Culture Can Transform Your Company

'Experiences' Are Everything Now: Implications for Your Brand

Time to Burn the Customer Journey Map: Channels Don’t Matter Anymore

The Wild West Days of Search Are Over

How to Keep Your Skills Sharp and Your Career Vibrant

How Your Business Can Improve Efficiency, Reduce Mistakes & Cut Costs

Hootsuite Acquires Social Media Analytics Provider LiftMetrix

How Do You Compete With 4 Million Apps? Think Retention

How Positive Customer Interactions Drive Positive Results

5 Ways to Build Customer Loyalty, Embrace the Cloud, More News

7 Tips From Small Business Owners Who Get Customer Experience Right

Pinpointing the Magic CX Metric That Drives Growth

Empower Your Customers with Interactive, Visual Data

Bioz, Datical, Vena Solutions: What's in a Name?

Online Community Managers Need Better Metrics to Prove Their Value

Salesforce Adds Einstein to Parts of the Service Cloud

The Ideal Organizational Culture Champions Individuals and the Greater Good

Politics Are Taking a Toll on Workplace Productivity: Here's What to Do

Hootsuite Acquires AdEspresso; Launches Hootsuite Ads

How To Add Effective Messaging To Your Communication Mix