Latest Customer Service(Page 151)

Austin-Based Social Marketing Platform Raises $50M

Ode to the Customer Champion

Exceed Customer Expectations with Internal Brand Alignment

Combine AI and the Human Touch for Exceptional Customer Service

Salesforce Lights Up Service Cloud Functionality

Why It's Time to Bring Creativity Back to Web Design

MS Dynamics CRM Release Targets Portals, the IoT

I'm Working Weekends, But Ignore My CEO Habits

Split Testing at Scale: Avoiding the Phantom Lift

Google I/O: An Always Listening Assistant, Deeper Enterprise Push

Can Customer Surveys Advance What You Learn From Data?

For Startups, the Grass is Greener … in the Midwest

Get Social With CMSWire on Flipboard, Facebook & More

10 Ways to Use Social Media, Analytics to Improve CX at Events

Customer Success Evolves to Deliver Customer Satisfaction, at Scale

SDL Translates 20B Words a Month, Adobe Releases Web App, More

It's a Plane! It's a Bird! It's a Drone with the Stuff I Ordered Online

Contact Center Shake-Up: NICE Acquires inContact for $940M

What George Clooney Would Say About Salesforce Outage #NA14

UK Firm's 'Customer Struggle Score' Tracks Website Behaviors

When the Machines Report to Work, Digital Ethics Should Too

How IT Managers Can Learn to Talk to the C-Suite

SAP Aims to 'Care More, Do More' for its Customers #SAPPHIRENOW

Acquired? 3 Tips to Preserve Your Tech in the Handover

SAP Targets Small Businesses with New Cloud Solution

Should You Allow Commenting on Your Blog?

Salesforce Readies Marketing Cloud for Lightning Platform