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Google Wants to Tap Your Brain

Managing Services Requires Different Success Metrics

How Isaac Mizrahi and Liz Claiborne Use Omnichannel Marketing

NYC Media Lab: Using Technology to Save Media Companies

Get on Board with B2B E-commerce, Forrester Warns

This Week: Gartner's Top Multichannel Managers + Integrating Yammer with SharePoint

Any.do To-Do for Web, Planisware's Updated PM, More

Mobile Publisher Onswipe Highlights Mobile Behaviors

How Social Media Cuts through the Noise

Cloud Disruption in the Call Center

New Cirrus Insight App Links Google Drive with Salesforce

Men Want Products, Women Want Help and No One Wants to Wait

New Hack Targets Windows XP Computers

Salesforce1 Mobile App: Better than Dynamics and Siebel?

Post-Klout Lithium, New Native Ad Formats, More

This Week: SAP Boosts Marketing Toolkit + We Smell a Windows RAT

Busted: 5 Common Myths Of Customer Service

Salesforce Shoots for Facebook-Level Mobile App Success

Go Digital - In 6 Easy Steps

Goodbye, Passwords ... Hello, Biometrics

NICE Systems Wants to Hear Your Voice

SDL Boosts CX Cloud Offering with SDL Web

Carsten Wierwille: Improving CX Through Better Design

Adobe Users: Full Day's Work Lost in Login Lockout

Customer-Centric and Easy to Use is the New Business Model

This Week: More DDoS Attacks + EMC, Documentum Partnership

Bad Time for an IPO? Don't Tell Zendesk