Latest Customer Service(Page 199)

And on Sunday, We Retweet

ThinkVine Unveils DIY Version of 'SIMS for Marketers'

In a B2B Marketing Automation World, Consumers Targeted

Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support

Think Outside the Marketing Box for Digital Analytics

Tech, Social Media Companies Battle Government Spying

Zen and the Art of Company Culture

2014: The Year Agile Marketing Takes Off

Content Curation Challenges Persist for Marketers

Avoid Churn: A B2B Guide to Voice of the Customer

LeadSift Social Media Scoring Debuts SMB Version

Content Strategy: On the Web, Context Kills, Speed Saves

Mobile Connections in 2014: Flexible Smartphones, Other Technologies

Even Stale Fruitcake is Sweeter than Holiday Customer Service

Weekend Reads: Digital Marketing in 2014 + Learning From the Past

This Week: CMO the New Boss for CIO? + Top 2014 Digital Marketing Trends

Social Media Briefs: Facebook Wants Your Money, Tumblr's Sponsored Trends

Social in 2014: The Name Doesn't Matter, What We Do With It Matters

2014 Wish List ... from Ahava Leibtag

The New Marketing and the Mirror of Erised

Duck and Cover: More Customers are Experiencing Rage

Moxie Updates Chat, Email, Knowledge Spaces

Long Road Still Ahead in Microsoft-Nokia Deal

Forrester: 4 Things About Customer Experience Management #gilbane

Facebook Page Ratings Leave Unanswered Questions

The Net Promoter Score and Beyond: Measuring Customer Satisfaction

Splunk Turns to LucidWorks to Provide Context to Big Data