Latest Customer Service(Page 78)

How the Customer Data Platform Industry Reconfigured During COVID

Online Experiences Drive the Customer Journey: Is Your CX Optimized?

Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News

Customer Experience, in the Palm of Your Customers' Hands

BetterCloud and VMware Partner to Improve Employee Experience

Data Infrastructure Company, mParticle Receives $150 Million in Series E Funding

Pandemic or Not, You Need Empathy-Driven Customer Experiences

4 Lessons From 20 Years Managing Customer Experience

Do You Understand Why Your Employees Are Leaving?

How Predictive and Prescriptive Analytics Improve the Call Center Experience

Qualtrics Announces Upcoming Release of Experience ID

Gushup Acquires Dotgo to Extend Conversational Messsaging Capabilities

Moz Releases SEO Tool, Blueshift Updates Customer Data Platform & More CX News

So What Exactly is Journey Orchestration?

Sprinklr Announces Sprinklr Modern Care

Improving Employee Experiences Starts With Better Communication

NielsenIQ Set to Acquire Rakuten Intelligence Data Impact

Achievers Launches a New Employee Experience Platform

CMO Succession Planning: A Guide to Creating a Leadership Pipeline

Strategic Planning in the Agile Era

Microsoft Releases New Employee Experience Assessment Tool

Influence From Afar: As Easy as Saying 'Ahoy Matey!'

Digital Transformation Goes Nowhere Without Leadership Buy-In

How Much Customer Data Should You Collect? Sometimes Less Is More

Where to Look for New Customer Experience Talent and Leadership

Successful Companies Offer Engagement, Not Employee Surveillance

Optimove Obtains $75M to Scale Customer Journeys and Personalization