Latest Customer Service(Page 84)

WorkForce Launches Suite With Integrated EX and Workforce Management Tools

Another Merger in the Employee Communications Applications Market?

Sprinklr Set to Join Customer Experience Management Billion Dollar Club in IPO

Employee Experience Merger Ahead as SocialChorus and Dynamic Signal Join Forces

Jahia Updates Personalization Engine, Pathwire Buys Email on Acid & More News

LogMeIn Targets SMB Market With GoToConnect Contact Center Updates

Wearing Too Many Hats Is Grinding Your Workers Down

5 Ways to Optimize Your Surveys for Better Customer Experience

What's Killing Your Customer Journey? Friction

Boomtown Launches New End-to-End CXM Platform

BlueOcean Launches New API, Salesforce Digital 360 Gets New Features & More News

6 Traits of Customer-Centric Pros

How Customer Communities Improve Customer Experience

What CIOs Can Do to Help Build the Workplace of the Future

4 Self-Service Trends That Are Changing Customer Service

What Makes Customer Experience Agile?

BlueOcean Announces New Sentiment Analytics API for Third-Party Access

How to Introduce AI Into Your Marketing and Customer Experience Practices

Invoca Acquires DialogTech, Contentsquare Raises $500M & More CX News

Avoid Virtual Fatigue: How to Keep Online Customer Advisory Board Meetings Fresh

4 Ways Sustainability Affects the Customer Experience

Did Google Get Its Hybrid Work Plan Right?

A Return to the Office Strategy Every Business Should Consider

How Contact Center Agents Benefit From In-the-Moment Guidance

CX Projects vs. CX Programs: Why CX Professionals Confuse the Two

What the Post-COVID-19 Workplace Will Look Like

How Creativity Fuels Digital Transformation