Contact Centre Strategies Summit Toronto 2026

Toronto summit helps contact centre leaders transform operations into strategic growth engines through AI and workforce innovation.

The Contact Centre Strategies Summit Toronto 2026 runs February 24-25 at the Old Mill Toronto Hotel. Organized by Strategy Institute, the event brings together contact centre professionals from financial services, retail, public sector, telecom, healthcare and technology sectors.

The summit offers over 20 hours of content through interactive sessions, roundtables and networking opportunities. Attendees can participate in-person or virtually. Programming covers practical strategies for AI-driven personalization, workforce planning and communication technology integration.

Contact Centre Summit 2026 Focus Areas

• Contact Centre Transformation: Strategies to evolve contact centres from cost centres to value creators
• AI and Human Insight Integration: Leveraging artificial intelligence in contact centers alongside human expertise to innovate and reduce costs
• Workforce Planning and Agent Empowerment: Enhancing agent satisfaction and operational efficiency through effective planning and tools
• Customer Experience Personalization: Implementing scalable, insight-driven personalization strategies
• Operational Excellence and Technology Integration: Streamlining operations by reducing technology silos and improving communication
• Outsourcing and Brand Consistency: Managing outsourced teams to maintain consistent customer experience

Who Should Attend Contact Centre Strategies Summit Toronto

The summit targets professionals responsible for contact center operations, customer experience and technology implementation:

• Contact Centre Leaders & Managers: Professionals responsible for managing contact centre operations and strategy
• Customer Experience Professionals: Specialists focused on improving customer interactions and satisfaction
• Technology & Automation Experts: Individuals implementing and managing technology solutions in contact centres
• Workforce & Operations Planners: Professionals planning staffing and operational efficiency
• Business Executives & Strategists: Senior leaders driving business growth and strategic initiatives

Summit Toronto 2026 Sponsors

Notable sponsors supporting the event include:

• Five9 (Gold)
• ASAPP (Gold)
• Talkdesk (Bronze)
• boostCX (Silver)
• Cinareo (Silver)