Customer Contact West Tucson 2025

Customer Contact West 2025, organized by Frost & Sullivan, is scheduled for October 19–22, 2025, at the JW Marriott Tucson Starr Pass Resort & Spa in Tucson, Ariz. The event focuses on providing tools, insights and relationships to execute customer contact strategies effectively.

The conference offers a range of sessions and workshops aimed at improving customer satisfaction rates, reducing customer churn and increasing revenue. Attendees will engage in collaborative discussions and gain practical knowledge applicable to their roles in customer experience management.

Key Themes at Customer Contact West 2025

• Executing on Your ChatGPT and AI Customer Care Strategy: Explores the integration of AI tools like ChatGPT into service operations. Relevant for CX strategists and technology leads.
• Building a Toolkit to Empower Your Agents: Focuses on equipping service agents with tools and training. Useful for contact center managers and HR professionals.
• Putting Your Data to Work for You and Your Customers: Discusses using customer data to improve service delivery. Relevant for data analysts and CRM specialists.
• Mapping New Pathways to Operational Efficiency: Offers approaches to streamline customer contact operations. Valuable for operations managers and process improvement teams.
• CX Women’s Leadership Alliance Workshop: A workshop focused on supporting women in customer experience leadership. Designed for female leaders and diversity champions.

Who Should Attend Customer Contact West 2025

• Vice Presidents and Directors of Customer Experience
• Contact Center Managers and Supervisors
• Customer Service and Support Team Leaders
• Operations and Process Improvement Specialists

Frost & Sullivan Offerings

• Executive MindXchange Events: Collaborative events focused on innovation, leadership and strategic planning across business functions.
• Growth Advisory Services: Research-based consulting for identifying and executing growth strategies across sectors.
• Market Research and Analysis: Custom and syndicated research reports on industry trends, market sizing and technology forecasts.
• Leadership Councils: Peer-to-peer networks for senior leaders to exchange insights, strategies and best practices.

Sponsors of Customer Contact West 2025

• Acquire BPO
• Alta Resources
• AmplifAI
• Coveo
• Frost & Sullivan
• IA Solutions
• Interactions
• KomBea