Five9 CX Summit Nashville 2025

Five9 CX Summit will be held Nov. 17–19, 2025 in Nashville. The event brings customer experience and contact center leaders together for product briefings, roadmap sessions, training, and peer use cases.

The venue is the Gaylord Opryland Resort & Convention Center. Programming will include keynotes, breakouts, hands-on sessions, and partner exhibits tied to the Five9 platform.

Five9 CX Summit Themes

• AI in the contact center — Agent assist, virtual agents, and orchestration for heads of CX, contact center operations leaders, and AI product owners.
• Digital engagement — Omnichannel routing across chat, SMS, social, and email for digital channel managers and service leaders.
• Workforce engagement — Quality management, scheduling, and performance insights for WEM leaders and contact center supervisors.
• Analytics and automation — Reporting, workflow automation, and real-time insights for operations analysts and process owners.
• Integrations and architecture — CRM and UC integrations, APIs, and data pipelines for enterprise architects and IT leaders.
• Trust, security, and compliance — Governance, data handling, and regional requirements for CISOs and compliance managers.

Five9 CX Summit Target Audience

• Chief customer officers, VPs of customer experience, and heads of support
• Contact center operations leaders and WEM managers
• Enterprise architects, CX platform owners, and IT leaders
• Digital channel managers and analytics leads

Five9 Product Portfolio — Summary for Practitioners

• Five9 Intelligent CX Platform — Cloud contact center platform for inbound and outbound voice, digital channels, routing, reporting, and integrations across CRM and UC ecosystems.
• Five9 Digital Engagement — Omnichannel customer communications including chat, SMS, social, and email with routing, context handoff, and agent desktop support for blended interactions.
• Five9 AI and Automation — AI Agents/IVAs, Agent Assist, and workflow automation to deflect routine contacts, suggest actions, and streamline tasks across systems.
• Five9 Workforce Engagement Management — Quality management, recording, evaluations, coaching, and workforce management capabilities to optimize staffing and agent performance.
• Five9 Analytics and Insights — Dashboards, real-time metrics, and historical reporting with tools for speech, text, and interaction analytics to improve outcomes and compliance.
• Global Voice and Telephony — Carrier services, voice infrastructure, and reliability features to support multinational contact centers with regional coverage and redundancy.
• Prebuilt Integrations and APIs — Connectors for leading CRMs and collaboration suites plus APIs and event streams for custom apps and data pipelines.

Sponsors

• Google Cloud
• Microsoft
• Salesforce
• ServiceNow
• Zoom