Gartner Customer Service & Support Conference Denver 2026

Gartner convenes customer service leaders in Denver to explore AI ROI and service-driven growth strategies.

The Gartner Customer Service & Support Conference Denver 2026 runs November 4-5 at the Gaylord Rockies Resort & Convention Center in Denver. The two-day event brings together customer service and support leaders, technology providers and industry experts to examine advancements in AI, customer experience strategies and data-driven approaches to service outcomes.

The conference features keynotes, interactive sessions including workshops and roundtables, networking opportunities and an exhibit showcase with technology solution providers. Attendees can schedule one-on-one meetings with Gartner experts and use the Gartner Conference Navigator app to plan their agenda.

Gartner Customer Service & Support Conference 2026 Focus Areas

• Realizing ROI from AI Investments in Service: Ensuring AI delivers measurable returns and business impact in contact center operations.
• Service as the Next Corporate Growth Engine: Repositioning service functions to drive value and growth across the customer experience.
• Redefining Metrics for Service Success: Establishing new scorecards that reflect today's technology-driven realities, including metrics like CSAT and NPS.

Who Should Attend Gartner Customer Service & Support Conference 2026

The event targets professionals responsible for shaping and executing customer service strategy:

• Customer service and support leaders
• Customer experience executives
• Technology solution providers
• Enterprise IT leaders involved in customer service technology