Genesys Xperience Las Vegas 2026

Genesys brings CX leaders to Las Vegas for AI, cloud and customer experience strategies in September 2026.

Genesys Xperience Las Vegas 2026 will take place September 1–3, at Wynn Las Vegas in Nevada. The customer and user event will gather industry leaders, technology professionals and business executives to explore advancements in customer experience, AI and cloud technologies.

The conference will feature strategic discussions, interactive workshops and keynote presentations focused on real-world AI use cases and strategies for enhancing customer engagement. Attendees will also have networking opportunities and gain insights into the future of customer and employee experience.

Genesys Xperience Las Vegas 2026 Focus Areas

• Customer Experience Transformation: Strategies and technologies to enhance customer journeys and engagement.
• Artificial Intelligence in CX: Practical applications of AI to improve empathy, efficiency and innovation in customer service.
• Cloud Solutions: Leveraging cloud platforms for scalable and flexible customer experience management.
• Leadership and Organizational Change: Insights on motivating behavior and driving transformation within organizations.
• Human-Centered AI: Designing AI and conversational technologies that build trust and reflect human interaction nuances.

Who Should Attend Genesys Xperience Las Vegas 2026

The event is designed for professionals involved in customer experience strategy and technology implementation:

• Customer experience leaders seeking to transform customer journeys with AI and cloud solutions
• Enterprise IT leaders responsible for contact center and customer engagement technologies
• Technology professionals interested in AI-driven customer experience innovation
• Business executives and decision-makers focused on digital transformation and customer service strategy

For those looking to stay current on contact center trends and AI in call centers, this event offers relevant sessions and networking.

Event Sponsors

Notable sponsors include:

• Accenture (Platinum)
• AWS (Platinum)
• Deloitte Digital (Platinum)
• Salesforce (Platinum)
• ServiceNow (Platinum)

Genesys Products & Platforms

• Genesys Cloud CX: An AI-powered omnichannel customer experience platform that integrates contact center capabilities, digital engagement, AI and automation, customer journey management and workforce engagement management to optimize service across all channels.
• Genesys Cloud EX: A standalone workforce engagement management solution designed to optimize employee experience, improve management efficiency and enhance employee retention through built-in AI features.
• AppFoundry Marketplace: Offers hundreds of pre-integrated applications from industry partners that extend the functionality of the Genesys Cloud platform, enabling customization and integration with various business tools and systems.