Reuters Customer Service & Experience East New York 2026

Senior CX leaders convene in New York City for peer-led strategies on AI, efficiency and customer loyalty.

Reuters Events Customer Service & Experience East 2026 runs Nov. 17-18 New York City, bringing together senior service and experience leaders from customer-focused brands. The two-day event aims to deliver concrete, implementable strategies to transform customer experience playbooks while unlocking efficiencies and driving business growth.

The event emphasizes tackling complex CX challenges through honest dialogue and peer-led networking. Organizers assert they limit vendor presence to ensure relevant and insightful conversations. The agenda is developed collaboratively with the community to deliver substantive sessions, including real-world case studies and interactive formats.

CX East 2026 Focus Areas

• Efficiency in a changing economic climate: Optimizing resources and proving ROI in a shifting economic landscape
• Simplifying AI implementation: Practical checklists to implement and utilize AI to enhance service hours and customer value
• Rediscovering the heart of your customer: Breaking down internal silos to deliver end-to-end customer experiences that foster loyalty
• The new generation of agents and consumers: Training, change management and upskilling to empower agents and improve satisfaction
• Business leadership: Navigating social, political and economic upheaval to rebuild trust and steer successful leadership

Who Should Attend CX East NYC

The event targets senior customer experience and service professionals across enterprise organizations, including those focused on contact center operations and customer loyalty programs:

• Chief Customer Experience Officer
• VP of Customer Care Operations
• Chief Digital and Technology Officer
• Head of Customer Service
• VP Strategy, Business Analytics & Consumer Insights

CX East 2026 Sponsors

Notable past and/or present sponsors include:

• Verint (Platinum Sponsor)
• IBM (Platinum Sponsor)
• Parloa (Platinum Sponsor)
• Cresta (Gold Sponsor)
• Freshworks (Silver Sponsor)