Sprinklr CXUnifiers Nashville 2025

What You’ll Learn

Sprinklr’s CXUnifiers 2025 will take place Sept. 29 - Oct. 1, 2025 in Nashville. The event will be held at the W Hotel Nashville and will gather CX professionals, brand leaders, and technology partners to explore recent developments in unified customer experience management.

Sessions will cover customer empathy, AI-powered insights, cross-channel orchestration, and operational governance. Attendees can expect best practices, product demonstrations, and peer case studies aimed at aligning CX strategy with execution across large enterprise environments.{index=1}

CXUnifiers 2025 Themes

  • AI-powered insights for customer experience strategy, relevant to analytics leads and CX strategists.
  • Cross-channel orchestration and digital engagement for customer-facing teams delivering voice, chat, social, and messaging.
  • Unified governance, compliance, and risk management across CX operations, relevant to CX leaders, legal/compliance, and operations management.
  • Workforce efficiency and agent-enablement through automation, conversational AI, and real-time feedback loops for contact center operations managers.
  • Chief Customer Officers, Heads of CX, and VP-level leaders
  • Contact Center Operations and Workforce Engagement Managers
  • Analytics, AI, or Data Platform Leads overseeing CX tools
  • Social, Digital Engagement, or Omnichannel Strategy Directors

Sprinklr Product Suites and Offerings

  • Sprinklr Service — AI-powered CCaaS platform unifying voice, digital and social channels with tools for conversational AI bots, agent assist, quality management, and workforce scheduling.
  • Sprinklr Insights — Tools for social listening, competitive benchmarking, product feedback, visual and location insights built for proactive CX and market dynamics analysis.
  • Sprinklr Social — Social media content publishing, community engagement, review and ratings management, social commerce, with governance for distributed teams.
  • Sprinklr Marketing — Campaign planning, marketing analytics, content reuse, and execution workflows across paid, owned and earned media; integrates with cross-suite AI capabilities.
  • Unified-CXM Platform — Infrastructure layer combining data, AI, governance and integrations across all customer experiences to ensure consistency and efficiency in CX operations.