Zendesk Relate Denver 2026

Zendesk Relate Denver 2026 convenes CX, HR and IT leaders to explore AI-driven service innovations.

Zendesk Relate 2026 is a three-day conference taking place May 18–20, 2026, at the Colorado Convention Center in Denver. Organized by Zendesk, the event focuses on customer experience (CX), human resources and information technology, with emphasis on AI innovations shaping the future of service.

The conference provides a platform for leaders across these domains to connect, share insights and explore new technologies and strategies relevant to service and customer engagement. The event will include sessions, networking opportunities and showcases of product innovations for service leaders. Those looking for more customer experience events can find a comprehensive list of industry conferences.

Zendesk Relate Denver 2026 Focus Areas

• AI Innovations in Customer Experience: Exploring advanced AI technologies beyond automation that enhance service delivery and customer interactions.
• Service Leadership and Strategy: Discussions on best practices and strategies for CX, HR and IT leaders to improve service outcomes.
• Technology Integration in Service: Insights into integrating AI and other technologies into existing service platforms to improve efficiency and customer satisfaction.

Who Should Attend Zendesk Relate Denver 2026

The event targets senior professionals responsible for service strategy and technology decisions across their organizations.

• Customer Experience (CX) leaders: Senior professionals responsible for customer service and experience strategies.
• Human Resources (HR) leaders: Executives focused on employee experience and organizational development.
• Information Technology (IT) leaders: Decision-makers overseeing technology infrastructure and innovation in service delivery. 

Zendesk's Current Products & Platforms

• Zendesk AI Agents: AI-powered agents that resolve customer and employee conversations across multiple channels including chat, email and voice.
• Copilot: An AI assistant integrated within Zendesk to help agents by suggesting responses and automating routine tasks.
• Ticketing System: A centralized system to manage, track and resolve customer support tickets from various communication channels.
• Messaging and Live Chat: Tools enabling real-time communication with customers through chat interfaces integrated into websites and apps.
• Help Center: A knowledge management platform for creating and maintaining self-service resources and FAQs.
• Voice: A cloud-based call center solution integrated with Zendesk to manage voice interactions alongside other support channels.
• Quality Assurance: Features to monitor, evaluate and improve the quality of customer service interactions and agent performance.
• Workforce Management: Tools to optimize agent scheduling, forecasting and workload management.
• Zendesk for Employee Service: A solution designed to streamline internal employee support requests using AI.
• Zendesk for Contact Center: A contact center platform integrating multiple communication channels with AI capabilities.
• Zendesk Platform: A flexible platform supporting custom integrations, app development and workflow automation.
• Integrations: A marketplace offering third-party integrations to extend Zendesk's functionality across various business applications.