Latest Marketing & Customer Experience Leadership Reading(Page 197)

Understanding the Intelligent Content Journey

We Must Measure Customer Time

16 Crucial Alexa Skills For Marketers

CX Translations, GDPR Intimacy and Other Lessons from DX Summit 2017

GDPR Benefits: Here Is Some Of The Upside for Marketers

Customer Service Has a Data Problem

5 Ways GDPR Will Change Marketing Forever

Drive Higher Engagement by Joining a Twitter Chat

Customer Journey Maps Work Great ... Up to a Point

What is an Alexa Skill and 4 Tips on Creating Your Very Own

10 Reasons to Ditch Your Marketing Funnel Report

Do Marketers Really Need CRM?

18 Traits of Successful Tech Leaders

Rishi Dave: From Chemical Engineering to Marketing Technology

So You Want to Be a Tech Leader?

Avoid These 10 Common Webinar Mistakes

How the Power of Simple Helps to Navigate the Buyer Journey

Google Maps and Its Unintended Consequences

What Audio Marketing Is and Why It Should Be a Part of Your Content Strategy

How Geotagging Helps Marketers Locate Active Customers

Marketo's New CMO Completes Post-Vista Executive Shakeup

When Case Management Fails: The Curious Incident of the Red Bag

SAP Hybris President Carsten Thoma Says Auf Wiedersehen

How B2B Companies Can Build Their Brands on Instagram

Don't Bet on the Bots, 4 Ways to Keep Customer Service Human

How Machine Learning Can Raise the Bar in Customer Service

Machine Learning Will Transform the Advertising Industry