Latest Marketing & Customer Experience Leadership Reading(Page 55)

It’s Time to Recognize Your Marketing Is Not a Gumball Machine

CX Metrics That Matter for UX Success

Economic Modeling: Boosting CX & Growth Marketing Success

Improve Time-to-Market to Strike Balance Between CX and ROI

Data Strategies for Personalization, Privacy & Compliance in a Cookieless Future

Digital Customer Experience Takes Center Stage at CMSWire Connect

Is Your Brand Really Rolling out Thought Leadership?

Customer Connections and Employee Experiences: Keys to Digital Transformation

Report: Customer Experience Is the No. 1 Focus for Generative AI Investments

Generative AI for Email Personalization: A Hallucination Wrapped in Confusion

What Is Customer Experience Management (CXM)? Definition, Examples & Strategies

The Intersection of DEI, Marketing and Customer Experience

Can AI Help Influencer Marketing Campaigns Reach Their Full Potential?

How the Different Types of Conversational Marketing Tools Work Together

Loyalty Marketing 3.0: 8 Transformative Ideas Defining NextGen Loyalty Programs

FTC Won't Tolerate Generative AI Deception in Marketing, Customer Service

The Essential Elements That Build Unshakable Customer Loyalty

Creating a Culture of CX Excellence in the Gig Economy

OpenAI Founders on Generative AI — And the Customer Experience Correlations

Most Consumers: Don't Use AI to Personalize My Experience

What Defines World-Class Customer Service Now and How to Get There

3 New(ish) Ways to Think About Customer Loyalty

Ice-T: A Legend Behind Gangster Rap and Customer Experience Innovation

ICYMI: AI and ML Transform Ecommerce, Twitter Becomes X Corp., Social Media Marketing Changes

The Salesforce Data Fiasco: Some Public Sites Exposing Sensitive Information

How Customer Loyalty Programs Help Identify Buyer Motivations

The Secret Sauce: Must-Haves for Exceptional Customer Experience