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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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CrafterCMS Brings AI Automation to the Digital Experience Stack
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Editorial
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The Magic of Small Moments: Where Brand Loyalty Is Really Created
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Editorial
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4 AI Shifts That Will Separate CX Leaders in 2026
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A man wearing a conference badge stands smiling in front of a Lucidworks booth backdrop that reads “Your customers can’t find what they need,” with graphics illustrating search challenges and a large yellow magnifying glass icon.
Lucidworks Adds AI Data Enrichment to Ecommerce Platform
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The Most Important CX Signals Happen Before the Survey
A small wooden robot stands at a chessboard, facing a row of black chess pieces, symbolizing strategic thinking and decision-making in artificial intelligence.
3 Ways Marketers Move Beyond AI Tools to AI Thinking
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The New King of Customer Experience? McDonald’s. Seriously.
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Rethinking DAM Governance in the Age of the 'Department of No'
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Medallia & Ada Partner on Agentic AI for Customer Experience
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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