• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A stylized white robot performs a karate-style pose, raising one arm while holding a glowing blue baton against a dark, minimal background.
7 AI Competencies Marketers Must Master in 2026
Read now
Editorial
A muddy off-road vehicle stuck in deep mud as a person wearing a helmet and muddy clothes pushes against the front wheel, struggling to free it from a waterlogged trail.
A Practical CX Leader’s Guide to Breaking AI Paralysis
Read now
Editorial
Plush teddy bear wearing a blue shirt and a call center headset, seated against a bright blue background, representing customer support or contact center service.
What Contact Center Operations Reveal About Your Customer Experience
Read now
White dog sitting alone at a roadside bus stop, facing the street, with trees and greenery in the background on an overcast day.
The AI Content Reset: What B2B Marketers Must Stop and Start in 2026
Person standing outdoors in snowy conditions, wearing dark winter boots and pants, holding a black plastic trash bag filled with household waste.
10 Marketing Leaders on What Stays, What Goes and What Scales in 2026
A large Nasdaq digital billboard in Times Square congratulates Parloa on its $120 million Series C funding round and $1 billion valuation, surrounded by other illuminated advertisements and high-rise buildings.
Parloa Raises $350M for Enterprise Customer Experience
A person in business attire sits on a concrete ledge holding a wallet, with a cardboard box of office items placed beside them on the sidewalk.
Why Most CMOs Fail Long Before the Exit Interview
Hand sketching website wireframes on paper, showing page layouts, content blocks and navigation elements during the design planning process.
Framer Expands On-Page Editing With Drag-and-Drop Localization
Close-up of a Duracell car battery installed in a vehicle engine bay, showing the battery terminals, wiring, and surrounding engine components.
Fully Charged: How Duracell Transformed Its Digital Presence with Webflow and Edgar Allan
Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "Alexa"

Editorial
Article
Digital Experience
Analyzing Alexa: Voice Is Not Ready for Prime Time CX
Editorial
Article
AI Technology
Generative AI Meets Alexa: How Amazon Plans to Win the Smart Assistant Race
Editorial
Article
Customer Experience
Can Amazon Alexa's Claude AI Integration Really Be That Remarkable?
News Analysis
Article
Digital Experience
Alexa Gets Smarter: But What Does It Mean for Your Privacy?
Feature
Article
Collaboration & Productivity
How the Internet of Things Enables Remote Workers
Feature
Article
Digital Workplace
Virtual Employee Assistants Changing Workplace Dynamics
Editorial
Article
Digital Experience
The Alexa Conference Merged Business With ... Human Kindness?
Feature
Article
Digital Marketing
5 Mistakes to Avoid When Building an Alexa Skill
Feature
Article
Customer Experience
How To Build an Alexa Skill That Improves Customer Experience
Feature
Article
Digital Workplace
Can Alexa Blueprints Help Improve Employee Experience?
Feature
Article
Content Marketing
7 Tips to Better Voice Search Optimization
Feature
Article
Digital Workplace
7 Things Businesses Should Know About Alexa in the Workplace
Feature
Article
Customer Experience
10 Artificial Intelligence-Driven Technology Trends for 2018
Feature
Article
Digital Experience
The Top Smart Speakers of 2017 and Beyond
Best Practices
Article
Customer Experience
What is an Alexa Skill and 4 Tips on Creating Your Very Own
Editorial
Article
Digital Experience
How Voice Search Speaks to Your Customer's Needs
Feature
Article
Web Publishing
Alexa from A to Z: The Rise and Falter of a Web Pioneer
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Treasure Data Launches Marketing Super Agent15 Marketing Certifications That Can Help You Earn a Better SalaryWhat Are the Best Customer Experience Conferences for 2026?Agile vs DevOps: What's the Difference?The AI Content Reset: What B2B Marketers Must Stop and Start in 202610 Silent Website Bottlenecks Dragging Down Page Speed
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising