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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A vintage Ford Model T drives past a historic Ford Motor Company building with gray siding and large windows, evoking early 20th-century automobile history.
10 Game-Changing Innovations Outside of AI That Should Inspire CMOs
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Editorial
A hand places a red wooden block between two stacks of beige blocks, symbolizing bridging a gap or connecting missing pieces.
Human-Guided AI Is the Future of Customer Experience
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News
Conference banners for Genesys Xperience Nashville 2025 hanging inside the Gaylord Opryland Resort, promoting 'The Next Level of Experience' with colorful graphics.
Genesys Turns Up the Volume on Agentic AI in Music City
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Customer handing over US dollar bills at a bank counter, illustrating financial transactions and customer experience in retail banking.
Mainframe Modernization Without the Mayhem: How One Global Bank Cut Costs by 90% with Ververica
A smartphone displays the RingCentral logo in front of a blurred computer screen showing RingCentral’s AI assistant webpage.
RingCentral Acquires CommunityWFM for AI Workforce Management
Peyton Manning statue in front of Lucas Oil Stadium in Indianapolis.
What the ManningCast Teaches Us About Conversational CX
Cracker Barrel Old Country Store logo on the website homepage.
Cracker Barrel’s Logo Backlash: What Marketers Can Learn From a Rebranding Gone Wrong
Business professional analyzing operational reporting dashboard with charts and graphs on a desktop computer, highlighting digital experience analytics and AI-driven insights.
Digital Experience Analytics Meets AI: Rethinking Operational Reporting
A busy shopping mall with multiple levels crowded with shoppers walking, browsing stores, and dining in a food court.
Customer Retention > Customer Acquisition. Period.
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Articles Tagged "Artificial Intelligence In Marketing"(Page 8)

News
Article
Customer Experience
Bloomreach Valuation Hits $2.2 Billion Following $175 Million Investment
News
Article
Customer Experience
BrightEdge Acquires Oncrawl to Future-Proof Web3 Strategies
News
Article
Customer Experience
Uniphore Unveils $400 Million Series E Funding to Support Explosive Growth
News
Article
Customer Experience
Radar Raises $55 Million Series C to Drive Next-Gen Location-Aware CX
Editorial
Article
Digital Marketing
Does Your Artificial Intelligence Strategy Include XAI?
News
Article
Digital Marketing
Clearbit Launches New Data Activation Platform for B2B Marketers
News
Article
Customer Experience
LivePerson Announces New AI Capabilities To Deliver Curiously Human Experiences
Feature
Article
Digital Experience
Balancing AI and the Human Touch in CCaaS Deployment
Editorial
Article
Digital Experience
Reasons Why Ethical Conversational Design Is Vital for Enterprise AI
News
Article
Customer Experience
Optimove Obtains $75M to Scale Customer Journeys and Personalization
Feature
Article
Digital Experience
Conversational AI: Creating a Framework of Ethics and Trust
Feature
Article
Customer Experience
4 Ways Conversational AI Is Improving the Customer Experience
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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