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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A person wearing dark shoes and tights is about to step on a banana peel on a sidewalk, captured close-up from ground level.
If Your Experience Falters, Customer Loyalty Follows — Fast
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Feature
A wooden artist mannequin is sprawled face-down on a sandy mound, positioned as if it has collapsed or is struggling to climb the hill.
Your Customers Aren’t Quiet—They’ve Given Up on Your Surveys
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Editorial
Colored wooden cubes in yellow, red, blue and green scatter into and out of a brain-shaped wooden outline, symbolizing cognitive diversity and different ways of thinking.
Cognitive Diversity Is the CX Advantage Most Teams Overlook
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A close-up of a Christmas tree decorated with red plaid bows, gold ornaments, and white snowflake decorations inside a brightly lit shopping mall, with holiday shoppers walking in the blurred background.
Is AI a New Holiday Shopping Trend? Here’s What Data Reveals
Three GetVocal AI team members stand smiling at their conference booth, with two laptops, printed materials and a large spread of assorted candy displayed on the table in front of them. A purple backdrop with the GetVocal AI logo and messaging appears behind them.
GetVocal Raises $26M Series A to Scale Governed AI Agents
A couple stands arm in arm at the edge of a wooden dock, watching a white passenger ferry glide across a calm bay on a hazy day, with a small motorboat moored in the foreground.
CX Strategy Must Evolve With AI — Don't Miss the Boat
A Waste Connections garbage truck parked on a snowy residential street, with a sanitation worker standing beside it giving a thumbs-up.
From Static to Scalable: How Waste Connections Modernized Digital Engagement with Webflow and Enova
Sand running through the bulbs of an hourglass measuring the passing time in a countdown to a deadline with copy space.
5 Minutes to Prove Your Customer Experience Program. Here's What to Say
Adobe Founders Tower at its headquarters in San Jose, Calif.
Adobe Just Turned AEM Into an AI Co-Developer
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Articles Tagged "Artificial Intelligence In Marketing"(Page 8)

News
Article
Customer Experience
Bloomreach Valuation Hits $2.2 Billion Following $175 Million Investment
News
Article
Customer Experience
BrightEdge Acquires Oncrawl to Future-Proof Web3 Strategies
News
Article
Customer Experience
Uniphore Unveils $400 Million Series E Funding to Support Explosive Growth
News
Article
Customer Experience
Radar Raises $55 Million Series C to Drive Next-Gen Location-Aware CX
Editorial
Article
Digital Marketing
Does Your Artificial Intelligence Strategy Include XAI?
News
Article
Digital Marketing
Clearbit Launches New Data Activation Platform for B2B Marketers
News
Article
Customer Experience
LivePerson Announces New AI Capabilities To Deliver Curiously Human Experiences
Feature
Article
Digital Experience
Balancing AI and the Human Touch in CCaaS Deployment
Editorial
Article
Digital Experience
Reasons Why Ethical Conversational Design Is Vital for Enterprise AI
News
Article
Customer Experience
Optimove Obtains $75M to Scale Customer Journeys and Personalization
Feature
Article
Digital Experience
Conversational AI: Creating a Framework of Ethics and Trust
Feature
Article
Customer Experience
4 Ways Conversational AI Is Improving the Customer Experience
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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