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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Three dogs sitting outdoors beside a large collection of golden trophies and ribbons on a grassy field, symbolizing award success and achievement.
How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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Customers line up at a busy deli counter beneath retro signage reading “Catering for All Occasions,” as servers take sandwich orders behind the counter in a black-and-white photo.
What Is Customer Experience (CX) and Why Does It Matter Today?
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Editorial
A small golden puppy eats from a white food bowl labeled “FOOD” with paw prints, standing on a light wooden floor in a bright home setting.
Culture Eats Strategy, But CMOs Decide What’s on the Menu
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A healthcare professional gently holding a patient’s hand in a comforting gesture, symbolizing compassion and trust in medical care.
How WellSpan Humanizes Healthcare Through Digital Experience
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Some Consumers Find Zero Benefit With AI in Customer Service
Three dogs sitting on grass beside their owners during an outdoor training session — a golden retriever, a white poodle mix and a brown terrier — all on leashes and looking forward.
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
Two horses standing close together in a grassy field appear to be playfully “talking” or laughing with their mouths open, showcasing expressive faces and messy manes.
Your Boss Needs a New CX ROI Language: The Customer Asset Model
NiCE Software team members pose together at their booth during Salesforce Dreamforce, featuring branding for the NiCE + Cognigy partnership and event sponsor signage in the background.
NiCE Launches AI Ops Center for Enterprise CX Reliability
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Articles Tagged "Ca"

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Information Management
CA Technologies Updates Workload Automation for Improved BPM
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Information Management
GRC Roll-up: Symantec Secures Cloud Messaging, CA Upgrades Security Services
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Enterprise CMS
SMB Tech Roll-up: Google, NetSuite’s Deep Integration, Xerox Digs into SMB Space
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Enterprise CMS
GRC Roll-up: EMC to Offer VM Compliance, Guidance Brings e-Discovery in-House
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Enterprise CMS
CA Continues Cloud Security Play with Arcot Acquisition
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Enterprise CMS
Autonomy Closes CA Deal, Integrates IDOL with Message Manager
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Enterprise CMS
Autonomy Adds More eDiscovery Capabilities via Governance Acquisition
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Article
Document Management
SMB Tech Roll-up: Access Free Cloud Storage via iPhone, An ECM for Small Biz
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Article
Enterprise CMS
CA Buys Nimsoft for US $350 Million, Sets Sights on Cloud Midmarket
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Enterprise CMS
IDC Identifies Top Storage Vendors, Market Contracts By 4.7%
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Enterprise CMS
CA Offers Its Take on the Future of GRC
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Enterprise CMS
CA Offers a Fresh Look for GRC Manager 2.5
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Enterprise CMS
New Partnership Offers Cloud-Based Records Management
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Enterprise CMS
The Case for eDiscovery (Part Two)
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Records Management
Iron Mountain Reinvents Itself with Eye on Records Management
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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