Articles Tagged "Call Centers"

GetVocal Raises $26M Series A to Scale Governed AI Agents

8x8 Launches AI Summaries Viber Integration for CX Suite

Five9 Launches Genius AI Updates to Scale Customer Experience

Tata Communications & NiCE Partner on AI-Powered Contact Centers

It’s Time to Anti-Trust the Cloud

Genesys & Scaled Cognition Partner on Agentic AI for CX

What Is a Contact Center? Types, Software & KPIs for 2025

Genesys Turns Up the Volume on Agentic AI in Music City

LivePerson & AWS Integrate Contact Center Solutions for CX

7 Actions to Elevate Your Contact Center from Cost Center to CX Engine

The Overlooked CX Upgrade: Dedicated IPs and Contact Center Reliability

Thoma Bravo to Acquire Call Center Provider Verint Systems for $2 Billion

Agentic AI in Contact Centers: The Next Big Shift in Customer Experience

What 2025 Data Tells Us About the Future of Chatbots in CX

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions

ASAPP Enhances GenerativeAgent for Contact Center AI Safety

Cyara Launches AI-Powered CX Assurance Platform

Your Contact Center Agents Don’t Fear AI—They Fear Your Leadership

RingCentral Launches AI Receptionist for Automated Call Handling

How Cox Automotive Ties Employee Experience to Customer Wins

Contact Center Quality Assurance Best Practices for This Year

Why Centralized AI Decisioning Is the Future of Martech Architecture

Research Shows Human-Centered AI Key to CX Success

Customer Service Trends Show What Customers Really Want (It’s Not Just AI)

Contact Center Automation: What It Is and Why It Matters

Can Contact Centers Move From Cost Centers to Experience Hubs?

The Ultimate Guide to Call Center Analytics