Articles Tagged "Contact Center"(Page 5)

What Is Knowledge-Centered Service, and Why Should Customer Service Leaders Care?

Qualtrics Partners With SAP to Aid Contact Center Customer Experience

Observe.AI Raises $125M for AI-Assisted Contact Center Product Development

Google Says It 'Reimagines' Contact Center Customer Experience With New Solution

Pegasystems Debuts Voice AI, Messaging AI Solutions to Support CX Agent Experience

What Is Average Handle Time (AHT) and Does It Impact Customer Experience?

6 Strategies for an Effective Call Center Culture

Call Center Technology Trends for 2022

How Customer Data Platforms Can Benefit the Call Center

What CX Professionals Can Teach the Federal Government — And Vice Versa

A Look at the Pros and Cons of an Offshore Call Center

Call Centers vs. Contact Centers: Understanding the Key Differences

6 Essential Call Center Agent Skills and Traits

7 Skills and Traits of an Effective Call Center Leader

Why Enterprises Are Turning to Contact Centers in the Cloud

What Is Predictive Dialing and How Can It Help Call Centers?

Expansion Joins WoodWing Group, LogMeIn Updates GoToConnect and More News

LogMeIn Targets SMB Market With GoToConnect Contact Center Updates

4 Reasons Why the Call Center Should Be Omnichannel

An Opportunity for Cultural Changes in the Contact Center

Where Self-Service Ends and Direct Customer Support Begins

Is Self-Service the Only Way to Save Money in the Contact Center?

Why Marketing Needs to Drive the Entire Omnichannel Customer Experience

Cisco Acquires BroadSoft for $1.9 Billion

How to Make the Most of Your Contact Center Data

Meet the New Telemarketing: Proactive, Positive and Personalized

Contact Center Shake-Up: NICE Acquires inContact for $940M