Feature
Customer Experience
Omnichannel Service Takes the Whole Company
Feature
Customer Experience
Kana Software Acquired by Verint for $514 Million
Feature
Customer Experience
Oracle Updates Service Cloud, Releases Mobile Agent iPad App
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Social Business
Cisco Takes WebEx to the Private Cloud, Expands Hosted Collaboration Solution
Feature
Customer Experience
5 Ways to Integrate Social Media into Your Contact Center
Feature
Web Experience
WEM: APAC Contact Center Industry Sees Sustained Growth, But Will Need to Evolve