Articles Tagged "Customer Service"(Page 10)

Google Duplex’s Conversational AI Shows a Path to Better Customer Service

Don't Base Your Brand Community on Hope: Research Matters

Why I Hate Customer Service Chatbots

A Good Chatbot Is Hard to Find

How an Engaged Front-Line Workforce Contributes to Great Customer Service

The Humanoid Touch: How AI is Changing Customer Experience

How to Address Consumer AI Privacy Concerns

How to Measure Customer Experience Beyond Net Promoter Score

3 Ways to Reduce the Cost of Customer Support Operations

Why Augmented Reality Will Be Your Next Customer Channel

Mastering the Art of Emotional Customer Experience

Does Your Company Need a Chatbot?

CMSWire's Top Customer Experience Stories of 2017

From User to Customer, From Silo to Experience

Customer Experience Continues to Get Worse

Customer Service Has a Data Problem

Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)

When Case Management Fails: The Curious Incident of the Red Bag

How Machine Learning Can Raise the Bar in Customer Service

What Does Brand Loyalty Mean Any More?

How Chatbots Improve Customer Experiences and Increase Efficiency

Amdocs Smartbot Aims to Handle Customer Service and Close the Deal

WhatsApp Readies for Business

Intelligent Virtual Assistants: Improving, But Still Not AI

How to Make the Most of Your Contact Center Data

Here's Why Field Service Technicians Are Your New Brand Ambassadors

Salesforce Unveils Second Generation of Service Cloud