Articles Tagged "Customer Service"(Page 10)

Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)

When Case Management Fails: The Curious Incident of the Red Bag

How Machine Learning Can Raise the Bar in Customer Service

What Does Brand Loyalty Mean Any More?

How Chatbots Improve Customer Experiences and Increase Efficiency

Amdocs Smartbot Aims to Handle Customer Service and Close the Deal

WhatsApp Readies for Business

Intelligent Virtual Assistants: Improving, But Still Not AI

How to Make the Most of Your Contact Center Data

Here's Why Field Service Technicians Are Your New Brand Ambassadors

Salesforce Unveils Second Generation of Service Cloud

Do You Have AI Trust Issues?

COPC's RevealCX Monitoring App Takes Quality Assurance One Step Further

How Robotic Process Automation Fits in Your Contact Center

Apple Enters Customer Service Arena With iOS Business Chat

Customer Service Is the New Customer Acquisition

Here's How to Slice and Dice Your Call Center Data

Helpshift’s Salesforce Integration Brings Customer Service In-App

Optimizing Internal Efficiency Versus Customer Experience

Transform Your Marketing Approach and Gain a Customer for Life

Surprise! Your Customers Still Want to Speak to Humans

How Emotion and Effort Can Make or Break Your Customer Experience Efforts

Hootsuite Acquires Naritiv Solution; Conversocial Acquires HipMob

The Wild West Days of Search Are Over

SMS for Contact Centers: The Good, the Bad, the Autocorrect

Do Chatbots Dream of Electric Sheep?

Call Center Employees: The Superheroes of Customer Experience