Articles Tagged "Customer Service"(Page 12)

CX Legend Frank Eliason: Empathy Trumps Tech

Salesforce Releases Next-Gen Service Cloud

Which Generation of Live Chat Is Right for You?

Chasing Profitability in Your Contact Center

What's the Future of Customer Service? Ask Salesforce

Oracle Wants to Improve Your Listening Skills

Spur Customer Feedback Loops with Connected Devices

Reimagine Customer Service with the IoT

A Promise to Call You Back

Automation is Evil: The View From the Other Side

We Should Talk: How Live Chat Improves CX

Customer Service Success Starts at the Source

Why You Can't Ignore Employee Engagement in Your CX Model

How Is Your Customer Service Team Doing?

Why Your Business Needs Seamless Return Processes

Modern Customer Service: Are You There Yet?

Jadu Claims Its Latest Update Will Disrupt the CRM Space

How to Get Customers to Not Hate Self-Service

The 3 C's of Personalized Customer Service

The Year Emotional Intelligence Meets Customer Experience

Shep Hyken: A Guy Who Embraced Customers Before It Was Popular

The Psychology of Personalization

Personality Matters in Customer Service

Organizational Ego and The Trust Crisis

Customer Service Isn't Personal if it Isn't Based on Trust

3 Messages to Personalize, 3 to Automate

What the French Taught Me About Customer Service