Articles Tagged "Customer Service"(Page 16)

Maximize Social Marketing with Online Communities

Mining for Opportunities: Social Media in Next Gen Contact Centers

UserVoice Releases Android SDK for Its In-App Customer Service

Characteristics of Great Customer Representatives [Infographic]

Weekend Reads: 3 Social Customer Service Tips + The End of SharePoint User Adoption Concerns

Contact Centers Must Morph into Relationship Hubs

Customer Service Week: 4 Ways to Get Closer to Your Customer

Aberdeen Group: Customer Service, Marketing Play Nice Together for Best Customer Experience

Key Metrics for Measuring the Customer Experience [Infographic]

Next IT Releases Next Gen of Virtual Assistant, Designed for Live Chat Handoffs

How Can Big Data Improve the Customer Experience? [Infographic]

inContact's Newest Release for Customer Service Engagement is Personal

Customer Experience: Being Loyal to Your Customer Pays

5 Ways to Make Your Content Marketing Campaign More Successful

Zendesk Introduces the Help Center to Help with Customer Self-Service

Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World

Is Social Media the Place for Customer Service?

The Path To Excellent Customer Experience is Paved With Good Intentions

Listening to Customer Feedback is Great; Acting on it is Better

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge

4 Steps Toward an Improved Customer Journey

Aspect Software Buys IVR Provider Voxeo for Multi-Channel Customer Service

Instaply Launches Customer to Business Texting Platform

KANA Updates Customer Service Suites for Mid-Market + Government

Customer Experience Management: Art vs. Science

Aberdeen Group Surveys Companies Best at Listening to the Customer

Customer Service Provider KANA Integrates Email Solution with Analytics Platform