Feature
Customer Experience
Cisco Sees and Hears Social Media at New Listening Center
Feature
Customer Experience
Citrix Introduces GoToAssist, Cloud-Based Service Desk
Feature
Customer Experience
UserVoice CEO Richard White: Users Expect 'Luxury' Customer Experience #UserConf
Feature
Customer Experience
Moxie Software Adds VirtuOz Virtual Agents to Chat Spaces
Feature
Customer Experience
Salesforce Communities Released for Private, Social Connections with Customers and Partners
Feature
Customer Experience
Freshdesk Releases HTML5 Mobile Site for Customer Support
Feature
Customer Experience
6 Tips for Managing the Modern Customer Support Organization
Feature
Customer Experience
KANA Unveils Next-Gen Web Customer Service
Feature
Customer Experience
Salesforce Owned Desk.com Goes Multilingual for Global Customer Support