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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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What Is Customer Experience (CX) and Why Does It Matter Today?
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A small golden puppy eats from a white food bowl labeled “FOOD” with paw prints, standing on a light wooden floor in a bright home setting.
Culture Eats Strategy, But CMOs Decide What’s on the Menu
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A healthcare professional gently holding a patient’s hand in a comforting gesture, symbolizing compassion and trust in medical care.
How WellSpan Humanizes Healthcare Through Digital Experience
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Some Consumers Find Zero Benefit With AI in Customer Service
Three dogs sitting on grass beside their owners during an outdoor training session — a golden retriever, a white poodle mix and a brown terrier — all on leashes and looking forward.
Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
Two horses standing close together in a grassy field appear to be playfully “talking” or laughing with their mouths open, showcasing expressive faces and messy manes.
Your Boss Needs a New CX ROI Language: The Customer Asset Model
NiCE Software team members pose together at their booth during Salesforce Dreamforce, featuring branding for the NiCE + Cognigy partnership and event sponsor signage in the background.
NiCE Launches AI Ops Center for Enterprise CX Reliability
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Articles Tagged "David Lavenda"(Page 4)

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Article
Customer Experience
SWAM: When LinkedIn Locks Down Social Networking
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Mobile Enterprise
The Mobile Enterprise Exists, But Successes Are Few and Far Between
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Mobile Enterprise
Showdown at the Mobile Enterprise Corral
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Digital Marketing
Context Defines the Future User Experience
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Mobile Enterprise
How Smartphone Metadata Can Help Prevent Information Overload
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Information Management
What the NSA Can Teach Us about Finding Documents: 6 Tips on Metadata
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Mobile Enterprise
Don't Let 2014 Be the Year of the Ostrich: Stop Ignoring Rogue IT
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Mobile Enterprise
Reflections on Work-Family Balance in the Mobile Enterprise
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Social Business
2014 Wish List ... from David Lavenda
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Social Business
Dropbox vs. SharePoint: What's The Right Document Sharing Solution for You?
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Social Business
SharePoint Is Dead - Long Live Office 365
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Social Business
The Changing Role of IT in a Technology World Full of Choice
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Social Business
2013 Predictions: The Changing Needs of the Mobile, Social Business
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Social Business
hamon.ie Highlights Mobile, Social Workforce at #info360
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Social Business
Contextual Workflows for Enterprise Efficiency
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Social Business
SharePoint as a Social Business Hub: Tips to Transform
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Social Business
Evolution vs. Revolution in Social Business
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Enterprise Collaboration
Collaboration Opportunities and Challenges for the Mobile Workforce
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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