Articles

Tag: holistic cx 2020

A Holistic Customer Experience Means Saying Goodbye to Siloed Thinking

Phil Britt | Jul 27, 2020

Companies are still approaching CX with siloed, channel-based strategies, resulting in disjointed experiences for customers.

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The Tale of a Table, 2 Stores and Why a Holistic Customer Experience Is Important

Alan J. Porter | Jul 1, 2020

Developing a holistic view of the customer experience creates an ongoing cyclical relationship of trust, repeat business and peer marketing.

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Tag: holistic cx 2020

A Holistic Customer Experience Means Saying Goodbye to Siloed Thinking

The Tale of a Table, 2 Stores and Why a Holistic Customer Experience Is Important