Customer ExperienceCMSWire's customer experience (CX) channel gathers the latest customer experience editorial, opinion, research and analysis informing today's CX leadership, strategy, measurement frameworks and CX software decisions.EditorialWhat Is Prompt-Driven Analytics? A Practical Guide for CX LeadersRead nowEditorialBake AI, Automation and Copilots — Without Sacrificing CSATRead nowFeatureDigital Experience Platforms (DXPs): Your 2026 Comprehensive GuideRead nowIs the Metaverse Making a Comeback in Agentic Commerce?What Is Experience 5.0? The New Strategic Center of Customer ExperienceThe State of Conversational AI in Customer Experience: 2026 EditionCustomer Intelligence Without a Center: The New CX ArchitectureThe Magic of Small Moments: Where Brand Loyalty Is Really Created4 AI Shifts That Will Separate CX Leaders in 2026Explore the Customer Experience Channel
FeatureEnterprise CMSOpen Text Draws Accolades for ECM SavvyFeatureEnterprise CMSLivelink ECM Preps CVPS for e-FriskingFeatureEnterprise CMSLivelink ECM Serves London's Defense Science and Technology Lab