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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
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Editorial
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
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Feature
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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A single person stands apart on an open expanse facing a large crowd of people clustered together, symbolizing leadership, influence and standing out from the group.
Why Great CMOs Act Like Orchestrators, Not Megaphones
Close-up view of a roulette wheel with the ball resting on the black number 8 slot, surrounded by red and black numbered sections.
Why Marketers Are the First to Bet Big on Agentic AI
Close-up of a conference table with a microphone, eyeglasses, pen, and paper in focus, with blurred boardroom participants in the background.
Is Your Board Ready for AI? Questions Every CX Leader Must Answer
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Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Sign made out of grass that says, "INBOUND" in San Francisco for HubSpot's annual conference.
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
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We’ve Lost Preview Text for Email. Are Subject Lines Next?
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Articles Tagged "Lync"

Feature
Article
Social Business
You Called? Lync Is Out, Skype for Business Is In #Conv15
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Article
Social Business
Bye-Bye Microsoft Lync, Here Comes Skype For Business
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Article
Information Management
Microsoft Lync Can Spy on Enterprise BYOD Use
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Article
Document Management
Migrating From SharePoint to Office 365: Where Document Management Fits In #SPTechCon
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Social Business
Skype, Microsoft Lync Connection Goes Live
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Article
Customer Experience
Lync 2013 Launches for Windows Phone 8 and iPhone
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Article
Information Management
Office 365: Top 10 Upgrades to SharePoint, Exchange, Lync for Business Productivity
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Article
Social Business
Microsoft to Release Unified Communications Tool Lync 2013 for Windows 8, RT
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Article
Enterprise 2.0
Office 365 Updated: Improved Mac and Windows Phone Support
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Article
Enterprise 2.0
Window Phone Mango Update Will Add Collaboration, Productivity
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Article
Information Management
Global 360 Adds MS Lync, Automatic Task Assignment to BPM Suite
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Article
Information Management
GRC Roll-up: Lync Gets Compliance Support, Will McAfee Challenge IBM, Oracle?
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Article
Enterprise CMS
SMB Tech Roll-Up: Microsoft Releases Lync, Social Media Marketing Spend to Rise
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Enterprise 2.0
Microsoft Rebrands BPOS As Office 365, Adds Office Online
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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