• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

SPONSORED BY
ActiveCampaign Logo
Feature
Customer in a car receiving a takeout bag through a fast-food drive-through window, illustrating a quick service customer experience interaction.
What Is Customer Experience (CX) and Why Does It Matter in 2026?
Read now
Editorial
A black magnifying glass resting on a wooden surface against a soft green background, symbolizing close inspection, visibility and deeper analysis.
Why Modern Digital Experience Platforms Fail Without Observability
Read now
Editorial
A red-and-white metal barrier blocks a narrow paved path leading into a wooded trail, with bare trees and evergreen foliage lining both sides of the road.
How to Govern Creation Sprawl Without Blocking Marketing AI Innovation
Read now
Youth football players in red jerseys huddle on a grassy field while a coach holds up a play sheet, with trees lining the background.
How Ethical Are Your Digital Marketing Tactics?
Wooden circular icons representing people arranged around a central wooden disc with a red bullseye target and arrow, connected by thin lines on a yellow background, symbolizing customer signals converging toward strategic focus.
Designing Emotionally Intelligent Customer Data for Composable Intelligence
A hand holds a white card with the silhouette of a human head cut out, while small fragmented pieces appear to break away from the top of the head shape. The background shows a blurred city street with pedestrians walking, symbolizing memory loss or fragmented decision-making amid everyday activity.
Customer Churn Shows Up When Decisions Lose Their Memory
Diagram labeled “KONTENT.AI” showing a central content hub connected to content discovery, mission control, content creation, collaboration and approvals, content governance, and content delivery via API, with outputs to website, mobile app, portal and PDF.
Kontent.ai Launches Accessible CMS Admin Interface
Small tan cocker spaniel wearing a red harness walks across a tiled outdoor surface while carrying a brown wallet in its mouth.
Will AI Cost More Than Offshore Human Agents in Customer Service?
A person taps the top of a white Apple HomePod smart speaker on a wooden table inside an Apple Store, with MacBooks and other devices displayed nearby.
Does Gemini-Powered Siri Signal the End of Traditional Search Rankings?
Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "M-commerce"

Feature
Article
Ecommerce
The Increasing Importance of Mobile-First Ecommerce
Feature
Article
Customer Experience
Are You Spending Black Friday In Line or Online?
Editorial
Article
Digital Marketing
Data is a Mobile Marketer's Best Friend
Feature
Article
Customer Experience
Why Apple Pay Will Boost Mobile Payments
Feature
Article
Customer Experience
Brick and Mortar Fights Back Against the E-Commerce Tsunami
Feature
Article
Customer Experience
Customer-Centric and Easy to Use is the New Business Model
Feature
Article
Customer Experience
Facebook to Launch Mobile Payments System
Feature
Article
Customer Experience
How to Optimize Your Mobile Strategy for the Growth Ahead in m-Commerce
Feature
Article
Customer Experience
How Reflected Intelligence Can Make e-Commerce Apps More Powerful
Feature
Article
Customer Experience
Making Mobile Part of Your Cyber Monday Preparation
Feature
Article
Customer Experience
Three Imperatives to Ensure Your Mobile Experience is Future-Proof
Feature
Article
Customer Experience
Mobile Commerce Market Shows Continued Growth, No Consensus on Mobile Payment Methods
Feature
Article
Customer Experience
Siteworx Survey Says Fast, Simplified Sites Key to Mobile Marketing Success
Feature
Article
Customer Experience
Banks, Mobile Carriers Treading Carefully with Digital Wallets #appsworld
Feature
Article
Customer Experience
Forrester Predicts Mobile Payments to Reach $90 Billion by 2017
Feature
Article
Web Experience
Google Ramps Up Mobile Advertising Efforts, Launches Mobile Now! Initiative
Feature
Article
Enterprise 2.0
Mobile Enterprise: 5 Benefits Of Mobile, An Increase in Mobile Commerce
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Top Call Center Trends to Watch in 2023Does Gemini-Powered Siri Signal the End of Traditional Search Rankings?15 Marketing Certifications That Can Help You Earn a Better SalaryAgentic Customer Experience Ambition Is Rising — Enterprise Readiness Isn’tWill AI Cost More Than Offshore Human Agents in Customer Service?Figma Make Adds Custom Model Context Protocol & 6 New Connectors
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising