• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

SPONSORED BY
ActiveCampaign Logo
Editorial
A dog wearing glasses sits at a desk labeled “Marketing Department,” holding a sign that reads “But We DID Help!” while surrounded by charts, graphs, and analytics dashboards on screens, in an image created with AI.
Marketing Influence Is Real — But Your Reporting Isn’t Showing It
Read now
Editorial
Cargo vessel navigating a choppy coastal harbor, with rocky shoreline, autumn trees, and docked boats visible in the background.
Time to Navigate From Journey Mapping to Journey Intelligence
Read now
Editorial
Five wooden blocks arranged as ascending steps against a blue background, symbolizing a structured, step-by-step progression or framework.
The 5-Step Martech Reality Check for Marketing Leaders
Read now
A large outdoor sign for Pinellas County displaying “Tax Collector” and “Property Appraiser” with the address 2500 34th Street North, surrounded by landscaping and trees under a clear blue sky.
Ever Heard of the Experience Tax?
Large purple “SHOP TALK” installation on the show floor at the Shoptalk conference inside Mandalay Bay Convention Center, surrounded by retail tech booths and displays.
Agentic or Bust? What Shoptalk 2026 Actually Revealed About Retail’s Future
Toy-style robot handing a cardboard box to a small delivery cart robot with a multilingual screen (Hi, Hola, Ciao, Salut) against a bright yellow background, symbolizing AI-driven conversational commerce and automated transactions.
Why Conversational Commerce Now Requires a Control Plane
Small fluffy dog sitting on a digital scale indoors, holding a yellow measuring tape in its mouth, suggesting weight tracking or health monitoring.
The Real Customer Churn Problem? You’re Measuring It Too Late
Promotional graphic from Notch announcing a $30 million Series A funding round, with a gradient background.
Notch Raises $30M Series A for Regulated AI Platform
Abstract architectural tunnel made of interlocking triangular panels, forming a spiraling geometric pattern that converges toward a bright opening in the center.
Composable Chaos: Why Enterprise Architects Matter More Than Ever
Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "Online Surveys"

Editorial
Article
Customer Experience
Is Your Voice of the Customer Program All Talk and No Action?
Feature
Article
Customer Experience
Mobile First: Why We Need to Rethink Online Surveys
Feature
Article
Customer Experience
SurveyMonkey Partners with Mashery For New APIs: Hootsuite Among First to Use
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Agile vs DevOps: What's the Difference?The Ground Floor of CX: Lessons From Chime's Contact Center and the PGA Tour5 Questions CX Leaders Are Asking (and What They Really Mean)Can Qualtrics Close the Customer Experience Execution Gap?WordPress.com Enables AI Agents to Write & Manage ContentThe Contact Center Cost Cut That Actually Improves CX
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising