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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
Jon Cherki, CEO of Contentsquare, on stage at his company's conference.
Contentsquare Bets on Multi-Agent AI to Break Down CX Silos
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Editorial
A vintage red toy robot lies broken and toppled over on a wooden floor, symbolizing AI or technology failure.
In Contact Centers, AI Doesn’t Fail — Data Does
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Editorial
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Dinosaurs, Asteroids and AI: Which Kind of CMO Are You?
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Inside FedEx CX: Neil Gibson on Quality, Culture and Digital-First Service
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Digital Experience Platforms (DXPs): What to Know in 2025
A large industrial car crusher compresses a vehicle into a flattened block of metal at a scrapyard, with scattered debris and machinery parts on the ground nearby.
Why the 'Fewer Calls' Myth Is Crushing Customer Loyalty
Driving on asphalt road through the hills at autumn.
Voice AI Market Outlook: Vendors, Verticals and the Road to 2030
ServiceNow CEO Bill McDermott on stage during a keynote at ServiceNow Knowledge25 conference.
ServiceNow Launches AI Experience to Unify Enterprise Workflows
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Haunted by Orphaned Sites: The Ghosts in Your Digital Estate
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Articles Tagged "Project Orion"

Editorial
Article
Marketing Automation
Marketo Now Says Project Orion Rollout Will Be Nearly Complete by Midyear
Feature
Article
Marketing Automation
Marketo: All Customers Now Have Our New Engagement Platform (Project Orion)
Editorial
Article
Marketing Automation
Marketo Project Orion Rollout Leaves Some Customers Complaining, Confused
News
Article
Marketing Automation
A Surprise $1.79B Private Equity Investment - and the Fate of Marketo
News
Article
Digital Experience
What You Need to Know About Marketo's Project Orion
Feature
Article
Marketing Automation
Marketo Re-Architected: Understanding Its Big Bet on Big Data
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For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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