Ever hear of Project Orion? You will soon: It's the code name for Marketo's huge platform re-architecture project — and we shared the details in a deep-dive about the company’s biggest technology investment to date.
Gartner, meanwhile, stressed that it was time for marketers to stop guessing and start focusing on data and analytics at its conference in San Diego last week. The conference also featured an interesting session on how marketers can use augmented reality to create interactive customer experiences.
That information dovetailed nicely with our ongoing focus on artificial intelligence (AI) in the workplace. Check out a thoughtful post by DNN's Joe Brinkman, who explored how AI is, well, everywhere in the digital workplace.
There are dozens of other articles on CMSWire this week, so take a look and tweet your favorites. I know you'll find something useful, inspiring and thought-provoking.
Learning Opportunities
Webinar
Mar
21
Ready to Level Up Your Learning? Discover Your Learning Maturity Score
Learn how to level up your learning program in this free, interactive workshop
Webinar
Mar
29
The CX Commute vs. the CX Joy Ride
Is your CX traffic holding up your customer's journey?
Webinar
Mar
29
Is Your Microsoft 365 Data Recoverable? How to Survive the IT Hotseat When Data is Lost
See why MIcrosoft recommends third party backup
Webinar
Mar
30
An Optimized Customer Contact Strategy Combines Transparency and Intelligence: The State of Outbound Communications
Learn from the Neustar-commissioned Forrester Consulting study on challenges and solutions for contact centers
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May
10
CMSWire CONNECT Customer Experience Conference - Austin 2023
Don't miss the top customer experience and digital experience conference of the year — live in Austin, Texas May 10-12.
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May
10
Reworked CONNECT Employee Experience & Digital Workplace Conference Austin 2023
North America's best employee experience and digital workplace conference of the year — live in Austin May 10-12, 2023.
All the best,
Noreen Seebacher
Chief Editor
CMSWire
Top Stories
What else got us talking this week:
Customer Experience
- SAP Aims to 'Care More, Do More' for its Customers
- 5 Proven DX Strategies to Make Your Visitors Smile
- DX Leaders: 'You Need the Right Tools for Success in Digital Environments'
- 10 Ways to Use Social Media, Analytics to Improve CX at Events
Enterprise Information Management
- Google Search Appliance's Dwindling Timeline
- It's Time to Get Practical About Your Data Management
- Hacktivism and the Insider Threat
- Manage Your Contracts to Reduce Risk, Improve Revenue
Social Business
- Should You Upgrade to SharePoint 2016?
- Cognitive Computing Helps You Escape the Productivity Trap
- When the Machines Report to Work, Digital Ethics Should Too
- Where Does AI Surface in the Workplace? Everywhere
Featured Events (all events | post your event)
- May 26 — CMSWire Webinar: Mastering Globalized Content Relevancy
- May 26 — CMSWire Tweet Jam: Where are we with Predictive Analytics #CXMChat
- June 2 — IBM Content 2016
- June 20 — eMetrics Summit Chicago 2016
- Nov. 14 — DX Summit 2016
Featured Research
- Sitecore CMS Best Practices
- Customer Insight Precedes Good CX
- Five Steps to a Better Web Optimization Program
- How to Command Attention in a Content-Driven World
- The Digital Marketing Maturity Evaluation Guide
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