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How CIOs Define Innovative Customer Experience

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Human engagement matters more than ever to consumers, who want intuitive experiences that reduce friction across all touchpoints of their customer experience. At the same time, businesses are looking to automated engagement tools to drive efficiencies and improve the customer experience in a way that still feels personal and connected.

Author:Jan Harris

Category:Digital Experience

Jillian Huang

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Jillian Huang is chief customer officer at Pathlight, a realtime performance management (RPM) platform. She’s an award-winning, 20+ year CX industry leader and visionary, whose experience spans many industries with well-known start-ups: Fintech (Earnin), Entertainment (Netflix), Mobile Gaming (Zynga), Telecommunications (Verizon), and various management consulting engagements.Most recently as SVP of ...

Alvaria Customer Experience Conference Virtual 2021

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Interactive Customer Experience (ICX) Summit gives brands one place at one time where they can discover a full range of technologies and strategies to create engaging and meaningful customer experiences.

Location:Online

9 Retention Strategies Unlocked by Customer Data

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Interactive Customer Experience (ICX) Summit gives brands one place at one time where they can discover a full range of technologies and strategies to create engaging and meaningful customer experiences.

Category:Digital Experience