Articles
Tag: retention
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Retention, Not Acquisition, Will Be Hard This Holiday Season
Continue to put your customers first and make empathy a consideration for all campaigns moving forward. It’ll benefit your brand in the long run.
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How to Keep Gig Workers Loyal
Part-time and contract workers are a growing segment of the workforce. Just because they're not sticking around doesn't mean you can ignore their loyalty.
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5 Ways to Increase Employee Retention
Attrition can’t be solved with simple perks and rewards. Here are five things companies can do to effectively increase employee retention.
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Doubling Down on Customer Retention? Don't Forget Your Onboarding Process
Putting extra effort into customer onboarding pays off in the long-term for retention efforts.
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Is Your Workplace Aligned With Your Recruitment and Retention Goals
How to improve the employee journey, from recruitment, to onboarding, incentives, data collection and company culture.
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Customer Success Should Begin Long Before the Contract Is Signed
Customer success should be the company goal, not just a role — and customer success begins before a deal is closed.
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Career Mapping Best Practices That Will Improve Retention
Use career mapping to help workers understand where they're going and what it takes to get there.
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Why Enterprise SaaS Companies Are Investing in Post-Sales Customer Experience
Any investments designed to put customers, and customer data, at the heart of the business will only help companies be more competitive in the future.
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When a Customer Says Goodbye, It Doesn't Have to Be Forever
A recent report found 59% of customers who leave a brand end up returning, with a critical factor influencing that choice being a good offboarding process.
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B2B Buyer Loyalty Hangs in the Balance
Striking the right balance between human-to-human and digital self-service experiences is critical to retaining B2B customers in the long-term.
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6 Ways to Improve Employee Recruiting and Retention
Employee retention starts with the recruiting process, beginning with the application, screening the applicants, selecting interviewees and preboarding.
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Does Your Customer Experience Grow With Your Company?
Customer experiences that worked when your company was a small start-up won't necessarily scale as your organization grows. Here's what to do.
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Customer Loyalty: Understated and Overestimated
Companies continuously understate what it takes to develop and maintain loyalty.
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What Does it Take to Lose a Customer?
Customers are willing to give a company a second chance following a poor experience, but they’ll rarely give it a third.
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