Articles
Tag: retention
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Know What's a Powerful Business Driver? Customer Success
Are you focused on the customer? On customer success? On customer retention? Does it drive what you do day in and day out?
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Before You Hand Human Resources Over to AI ...
HR is one of the areas where AI tensions are playing out, as companies choose between relying on human expertise or deferring decisions to machines.
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What it Takes to Design Your Business for Customer Success
Organizations talk big about customer success but too many are “front-end loaded,” focusing on obtaining a customer, while ignoring post-sale service.
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How to Bake Customer Success into Your Operations
Integrating the concept of customer success into daily operations will improve customer retention.
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Bring Your Customer Data Together to Enable Customer Success
To let technology reach its full potential and deliver value to customers, companies need to first make the shift to a customer-centric mindset.
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Automation Is Key to Delivering Consistent Customer Experiences
The ability to deliver a consistent and outstanding customer experience is key to effective customer acquisition and retention.
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What to Do When Budget Cuts Hit Your Customer Experience Program
Some strategies to deal with budget constraints in your customer experience program.
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Cultivate Lasting Customer Relationships Through Loyalty Programs
When you talk about customer retention, loyalty is a big part of the conversation, so let’s explore the growing importance of loyalty programs.
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What You Need to Know About Microsoft Retention and Sensitivity Labels
Microsoft labels are great for enforcing access and retention requirements, but make no mistake: they do not fulfill all the needs of records management.
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Why You Need a Data Archiving Strategy
In these days of GDPR and staggering increases of data, it's amazing that businesses still deem archiving strategies unimportant.
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Keys to Building Customer Lifetime Value
Outstanding customer support is often the differentiator between companies that build customer lifetime value and those that don’t.
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Are Your Customer Experience KPIs Fit for Today?
What key performance indicators (KPIs) matter in today's digital world?
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Here's What Customer Marketing Will Look Like in the Very Near Future
Customer marketing is going to play an increasingly important role in how B2B companies do business.
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6 Employee Retention Strategies for Your Organization to Consider
With a competitive job market, employees have choices. Employers need to build an effective strategy to retain workers and keep them happy.
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