Articles
Tag: retention
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Doubling Down on Customer Retention? Don't Forget Your Onboarding Process
Putting extra effort into customer onboarding pays off in the long-term for retention efforts.
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Is Your Workplace Aligned With Your Recruitment and Retention Goals
How to improve the employee journey, from recruitment, to onboarding, incentives, data collection and company culture.
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Customer Success Should Begin Long Before the Contract Is Signed
Customer success should be the company goal, not just a role — and customer success begins before a deal is closed.
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Career Mapping Best Practices That Will Improve Retention
Use career mapping to help workers understand where they're going and what it takes to get there.
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Why Enterprise SaaS Companies Are Investing in Post-Sales Customer Experience
Any investments designed to put customers, and customer data, at the heart of the business will only help companies be more competitive in the future.
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When a Customer Says Goodbye, It Doesn't Have to Be Forever
A recent report found 59% of customers who leave a brand end up returning, with a critical factor influencing that choice being a good offboarding process.
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B2B Buyer Loyalty Hangs in the Balance
Striking the right balance between human-to-human and digital self-service experiences is critical to retaining B2B customers in the long-term.
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6 Ways to Improve Employee Recruiting and Retention
Employee retention starts with the recruiting process, beginning with the application, screening the applicants, selecting interviewees and preboarding.
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Does Your Customer Experience Grow With Your Company?
Customer experiences that worked when your company was a small start-up won't necessarily scale as your organization grows. Here's what to do.
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Customer Loyalty: Understated and Overestimated
Companies continuously understate what it takes to develop and maintain loyalty.
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What Does it Take to Lose a Customer?
Customers are willing to give a company a second chance following a poor experience, but they’ll rarely give it a third.
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Know What's a Powerful Business Driver? Customer Success
Are you focused on the customer? On customer success? On customer retention? Does it drive what you do day in and day out?
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Before You Hand Human Resources Over to AI ...
HR is one of the areas where AI tensions are playing out, as companies choose between relying on human expertise or deferring decisions to machines.
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What it Takes to Design Your Business for Customer Success
Organizations talk big about customer success but too many are “front-end loaded,” focusing on obtaining a customer, while ignoring post-sale service.
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