Articles
Tag: retention
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B2B Buyer Loyalty Hangs in the Balance
Striking the right balance between human-to-human and digital self-service experiences is critical to retaining B2B customers in the long-term.
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6 Ways to Improve Employee Recruiting and Retention
Employee retention starts with the recruiting process, beginning with the application, screening the applicants, selecting interviewees and preboarding.
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Does Your Customer Experience Grow With Your Company?
Customer experiences that worked when your company was a small start-up won't necessarily scale as your organization grows. Here's what to do.
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Customer Loyalty: Understated and Overestimated
Companies continuously understate what it takes to develop and maintain loyalty.
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What Does it Take to Lose a Customer?
Customers are willing to give a company a second chance following a poor experience, but they’ll rarely give it a third.
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Know What's a Powerful Business Driver? Customer Success
Are you focused on the customer? On customer success? On customer retention? Does it drive what you do day in and day out?
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Before You Hand Human Resources Over to AI ...
HR is one of the areas where AI tensions are playing out, as companies choose between relying on human expertise or deferring decisions to machines.
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What it Takes to Design Your Business for Customer Success
Organizations talk big about customer success but too many are “front-end loaded,” focusing on obtaining a customer, while ignoring post-sale service.
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How to Bake Customer Success into Your Operations
Integrating the concept of customer success into daily operations will improve customer retention.
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Bring Your Customer Data Together to Enable Customer Success
To let technology reach its full potential and deliver value to customers, companies need to first make the shift to a customer-centric mindset.
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Automation Is Key to Delivering Consistent Customer Experiences
The ability to deliver a consistent and outstanding customer experience is key to effective customer acquisition and retention.
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What to Do When Budget Cuts Hit Your Customer Experience Program
Some strategies to deal with budget constraints in your customer experience program.
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Cultivate Lasting Customer Relationships Through Loyalty Programs
When you talk about customer retention, loyalty is a big part of the conversation, so let’s explore the growing importance of loyalty programs.
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What You Need to Know About Microsoft Retention and Sensitivity Labels
Microsoft labels are great for enforcing access and retention requirements, but make no mistake: they do not fulfill all the needs of records management.
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