Articles
Tag: retention
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What You Need to Know About Microsoft Retention and Sensitivity Labels
Microsoft labels are great for enforcing access and retention requirements, but make no mistake: they do not fulfill all the needs of records management.
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Why You Need a Data Archiving Strategy
In these days of GDPR and staggering increases of data, it's amazing that businesses still deem archiving strategies unimportant.
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Keys to Building Customer Lifetime Value
Outstanding customer support is often the differentiator between companies that build customer lifetime value and those that don’t.
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Are Your Customer Experience KPIs Fit for Today?
What key performance indicators (KPIs) matter in today's digital world?
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Here's What Customer Marketing Will Look Like in the Very Near Future
Customer marketing is going to play an increasingly important role in how B2B companies do business.
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6 Employee Retention Strategies for Your Organization to Consider
With a competitive job market, employees have choices. Employers need to build an effective strategy to retain workers and keep them happy.
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Why the 'R' in CRM Is the Most Important Letter in Customer Experience
Relationships are complicated. But businesses tend to overcomplicate them and thus avoid building them altogether.
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Why Brands Must Unify Customer Experience and Customer Success (and How They Can Do It)
Customer success brings a new set of tactics that customer experience leaders should pay attention to.
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Why B2B Firms Should Build a Brand Community in Each Customer Organization
When it comes to B2B businesses, it pays to have multiple brand ambassadors within every customer organization.
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Upskilling Workers to Future-proof Your Business
How do enterprises upskill workers to keep their business moving forward? 3 organizations share tips on the impact of training and upskilling their workforce.
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How to Build Customer Loyalty, One Connection at a Time
Developing an emotional connection with a customer is one important rule to follow when building loyalty.
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4 Tips for Retaining Female Employees
With women dropping out of upper management at a rate four times that of men, companies need to do a better job of getting them to stay.
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Watch These 4 Areas to Ensure Your Customer Experience Is Improving
If your customer experience model stays the same year after year, you've got a problem.
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Customer Experience Metrics, Through a New Lens
Approaching customer experience measurement through the lens of acquisition, engagement and retention.
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