Articles
Tag: retention
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How 2 B2B Companies Align Corporate Social Responsibility With Core Values
Corporate social responsibility goes beyond one-time donations, and two companies share with us how they make that happen.
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Are Your Customer Acquisition Tactics Annoying Your Existing Customers?
While businesses need to gain new customers, doing so at the cost of annoying current customers can lead to losses that are hard to make up.
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CX Decoded Podcast: Creating a Mobile-First Mindset
Our latest CMSWire CX Decoded podcast features Francisca Hawkins of Philz Coffee to discuss creating a mobile-first mindset.
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Oracle Endeavors to Enhance the Employee Experience With Oracle Journeys
Oracle announced Oracle Journeys, a new platform that aims to deliver a more personalized and streamlined employee experience within Oracle Fusion Cloud HCM.
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With Consumer Habits Changing Again, Is it Time to Rebuild Your CX Roadmap?
With some light at the end of the COVID tunnel, consumers are beginning to change their habits once again. Is it time to rebuild the CX roadmap?
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5 Ways Chatbots Can Help Increase Employee Retention
Turnover is costly, making retention increasingly important. Here's how chatbots can increase employee engagement and ultimately boost retention.
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What CMOs Need to Know About Maximizing Retention Marketing Impact
CMOs who want to build best-in-class retention marketing need to push their teams to segment more, broaden their reach, and engage through more channels.
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Foundational Steps for Customer Journey Mapping Initiatives
Getting started with customer journey maps or just adding a timely refresh? Well we've outlined some foundational steps for brands to help get things right.
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What Is Customer Satisfaction Score (CSAT)?
Digging into the key concepts of measuring customer satisfaction via a Customer Satisfaction Score.
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Why Now Is the Time to Experiment With Your Customer Experience
How brands are crafting exceptional customer experiences and improving the customer journey through all of their channels.
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Align Self-Service Customer Support With Every Stage of the Customer Journey
A gulf is opening between customer service leaders and laggards, and the pandemic is widening that gap.
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5 Ways COVID-19 Is Changing Customer Loyalty
Increased digital demand and the resulting product shortages are pushing customers outside their comfort zone and turning up the pressure on brand loyalty.
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How Brand Trust and Customer Loyalty Are Won and Lost
Trust and loyalty go hand in hand in any relationship, and it’s no different when it comes to a brand and its customers.
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What Does Exceptional Customer Service Look Like in a Post-COVID World?
There is a lot riding on your customer experience and expectations are high. Are you ready to deliver an experience that keeps your customers coming back?
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